Welcome to our Help & Support forum. This is where you can get help from our forum community, share your experiences and your own answers.
This forum is for community based support. If you’ve got a problem with one of our services and need to talk to us directly or it's an urgent problem, please contact us.
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Announcements
The latest forum news and announcements.
Latest Post - Super Hub R35 Firmware Beta Test
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Fibre optic broadband (cable)
Get help from other users of our 10 and 20mb fibre optic broadband services.
Latest Post - Re: No connection at all. TV and Broadband.
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Up to 30Mb broadband
Get help, hints and tips for our 30Mb fibre optic broadband
Latest Post - Re: My Virgin Media
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Up to 50Mb broadband
Support for our 50Mb fibre optic broadband.
Latest Post - Re: poor quality connection - despite new superhub
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Up to 100Mb broadband
Get help for our 100Mb fibre optic broadband
Latest Post - Re: Regular Disconnect
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Broadband down your phone line
Get help, hints and tips for National broadband down your phone line.
Latest Post - Not being funny
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Wireless
Need a hand with your wireless connection? Ask for help here.
Latest Post - At my wit's end: can't access wireless internet
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Get tips on using our email service.
Latest Post - Re: Error 421 when sending email
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Backup & Storage
Find out about using our online backup and storage.
Latest Post - Re: installing Back up and Storage
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Internet security
Want to keep your private details safe? Find out about your firewall, virus and spy-ware protection with Virgin Media Security.
Latest Post - Re: Service Manager and digital home support issue
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Web space
Help with using Virgin's webspace to build your own website.
Latest Post - Re: FTP username confusion
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General broadband questions
Other broadband related issues including our Online TV Player.
Latest Post - Cable instalatio
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TV
All about our Digital TV services.
Latest Post - Re: Virgin TV - Invalid smart card
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TiVo
Help & support for Virgin Media TV powered by TiVo
Latest Post - Re: New TiVo Install
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Telephone
Got a question about your Virgin Phone line? Ask it here.
Latest Post - Re: Phone line dead and my number is ringing on a ...
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Mobile
If you’ve got a mobile or mobile broadband from Virgin Media, here’s where to talk about it
Latest Post - Re: Virgin -> 3 -> Virgin PAC Code Issue
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Computers & Hardware
Need help with any of your software or kit? You’ve come to the right place. (Forum not supported by our forum team)
Latest Post - Re: Modem only mode
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Gaming
Problems with gaming and your broadband connection? Here's the forum for you. (Forum not supported by our forum team)
Latest Post - Re: Diablo III and The Super Hub
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Forum suggestions
Got a great idea for how we can make our forum even better? Tell us all about it here.
Latest Post - Re: Printing And Viewing Bill
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