Recent Content
My new installed V6 telling me not enough space for recording 😞
Hi there, I had my old V6 box replaced yesterday, as old one kept rebooting, so I set up a few series links as usual, only to find after a few additions I got the message , there is not enough disk space for a recording I tried to add from the TV guide , I looked in settings,system,system info , it says , Recording Capacity:up to 120 hours for HD etc etc. Free Disc Space up to 112 hours for HD etc etc. so why is my box not allowing me to add further recordings, please note I have been using V6 boxes for years, so I no how to use them, I know this happens when you use Keep till I delete option,and box is over 60% full, but this box has only 1% used disc space. P.s I also lose the small TV picture top left with a small, ! Press BACK, when I click TV guide, this never happened on my old V6 box , why does it not show TV picture of channel I'm on ? Thanks for any help🤞
List of on-demand movies watched?
Hi. Is there a way to see what on-demand movies have been watched, other than waiting for our next bill? I'm assuming any extra charges must be explained on the bill somewhere, but I thought we should be able to list them on-screen, or see this information when logged-in on the VM website. Thanks.Online renewal - issues again
I have previously written about issues with renewing online, unfortunately it has happened again. Now, again, out of contract, I had called as well as chatted to get a new deal as a loyal customer as well as checking that my existing services would remain the same. I was given eye-watering increases with no additional services, so decided to stay out of contract. I explored an online renewal deal on the 15th June and agreed to the offer. I have still not heard anything, continue to pay more and nothing has changed on my account. I was told my account would be updated in 48 hours (a week ago) when I asked about this by chatting online. I really hope I wasn't just fobbed off by the online chats service last week. Please be wary of renewing online.Picture constantly breaking up
So I've been with virgin about a month and the majority of channels are unwatchable, The picture is constantly breaking up. Virgin just say check cables and reboot box. I have tried numerous HDMI cables and also tried on another TV but no joy. How do I go about getting the line into my house checked? Virgin line was already in place when I moved in.OTS procedure gone horribly wrong
So, I was with Sky, did OTS online about a week ago, got the hub 2 days later but it wouldn't connect despite trying all the fixes so an engineer was booked for the 15th as we were away this week. The agents didn't even know which box i was referring to, it's one of the old double rf rfog adapter boxes which have their own power supply. I spoke to someone at virgin who was part of the tech team as I was worried sky will disconnect me before the engineer visits and while we're away, meaning all of our ring devices will be offline while we're away but was "guaranteed" it wouldn't be and he explained that Sky need to wait for the signal, which was reassuring. We went away Monday and sky disconnected us on Tuesday. Tried speaking to them but they said the best they can do is add me as a new customer but there is a 14 day wait, even though I have all the equipment. We've been without any Internet for 4 days now, will be 7 by the time engineer visits. We both work from home and can't rely on hotspots so will have to see if I can get a 5g broadband deal from three or something just for the month. Virgin say they can't do anything whenever I call, same with Sky, I should have just kept Sky for another month and cancelled myself. Terrible experience, spoilt our time away as we've only recently moved to the area and being without some form of security had me anxious most of the time. If the engineer visit doesn't sort it I'll be looking to cancel and going elsewhere.
Provider Changed
My daughter thought the Provider I was with was rubbish & talked me into changing back to V.M. all my same cables coming into my house have been used before but I didn't know till the engineer came that I couldn't record he said to phone & ask to change to a V360 I have tried to manage but I still like to record programs & avoid ads. When I phoned I was told I can't have the 360 why didn't the engineer know that. No mention on my quote of Stream only say's Virgin Box. I am in my 80's & hate the ads. Any help ?
