Welcome to our Help & Support forum. This is where you can get help from our forum community, share your experiences and your own answers.
This forum is for community based support. If you’ve got a problem with one of our services and need to talk to us directly or it's an urgent problem, please contact us.
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Announcements
The latest forum news and announcements.
Latest Post - Re: We’re doubling our customers’ broadband speeds
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Fibre optic broadband (cable)
Get help from other users of our 10 and 20mb fibre optic broadband services.
Latest Post - Re: Am I up to date? (vmdg280)
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Up to 30Mb broadband
Get help, hints and tips for our 30Mb fibre optic broadband
Latest Post - Re: I was once told!
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Up to 50Mb broadband
Support for our 50Mb fibre optic broadband.
Latest Post - Re: RE: 50 MEG Broadband is appalling!
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Up to 100Mb broadband
Get help for our 100Mb fibre optic broadband
Latest Post - Re: Only getting 30mb on 100mb broadband
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Broadband down your phone line
Get help, hints and tips for National broadband down your phone line.
Latest Post - Re: Slow speeds
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Wireless
Need a hand with your wireless connection? Ask for help here.
Latest Post - Re: Speed on Wifi slows to a crawl but Ethernet is...
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Get tips on using our email service.
Latest Post - Re: Virgin E-Mail 'New' Look
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Backup & Storage
Find out about using our online backup and storage.
Latest Post - Re: The backup that you were using is now in...
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Internet security
Want to keep your private details safe? Find out about your firewall, virus and spy-ware protection with Virgin Media Security.
Latest Post - email security
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Web space
Help with using Virgin's webspace to build your own website.
Latest Post - Re: Unable to administer or reset webspace
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General broadband questions
Other broadband related issues.
Latest Post - Re: Wired connection to the superhub
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TV
All about our Digital TV services including our Online Player.
Latest Post - Re: (21) reboot unknown & (89) smartcard inserted
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TiVo
Help & support for Virgin Media TV powered by TiVo
Latest Post - Re: Tivo recorded programmes
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Telephone
Got a question about your Virgin Phone line? Ask it here.
Latest Post - Re: Telephone line - dead
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Mobile
If you’ve got a mobile or mobile broadband from Virgin Media, here’s where to talk about it
Latest Post - Re: New Samsung Galaxy S2
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Computers & Hardware
Need help with any of your software or kit? You’ve come to the right place. (Forum not supported by our forum team)
Latest Post - Re: Settings on my onboard Gigabit network card.
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Gaming
Problems with gaming and your broadband connection? Here's the forum for you. (Forum not supported by our forum team)
Latest Post - Re: OnLive gaming, streaming media and Virgin limi...
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Forum suggestions
Got a great idea for how we can make our forum even better? Tell us all about it here.
Latest Post - Re: what about email?
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