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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 21696 Views
  • 34 replies
  • 7 kudos

New contract offer not gone through

I logged on my account online last month and saw a renewal offer that i thought was too good to be true. I accepted and got 2 emails which included a pre contract and a conformation with the order reference. However the new package and price hasn't b...

mikeg2k by Joining in
  • 118 Views
  • 4 replies
  • 0 kudos

Trying to cancel

Does anyone have experience cancelling a contract without knowing the account number?The account is not connected to my email address, however, the payment method is my personal bank account.I no longer have contact with the account creator.I would p...

Looking for WS or CH number

Hi there, I signed up for Fibre Broadband via Top Cashback in October last year but in order to receive my cash back, I have to provide a WS or CH number to them. This is not on any communications or documentation that I have received from Virgin Med...

uqais by Just joined
  • 16 Views
  • 0 replies
  • 0 kudos

Renewal contract issues

I am struggling to change and renew my account. My online offer gives one price but the contract summary has a different price. When I try to renew on the app it gets so far then there is no way to accept or confirm. I spent 2 hours on the online cha...

external installation

Good evening,Four months back a virgin media representative cold called my house. They provided me with details about current packages and asked if I was interested. I said I wasn't interested in changing providers because my contract had just renewe...

Netflix overcharge

Since August 2023 I have been charged for Netflix. I NEVER asked or signed up for Netflix.I have spent 7 hours talking to eleven VM customer services agents. All agree and admit there is a “problem” and promise to adjust bills and to send emails conf...