Managing Your Account - Cable - Virgin Media Community

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Impossible to renew my contract

Hi AllI have trying to renew my contract since Feb, and it doesn't seem possible, I went through the whole process only for the system to tell me it has an error and the new contract I signed was totally ignored, since then I keep getting text, email...

Cancelled services

Hi.My Volt contract (1G Broadband,TV360,additional Minibox,landline etc) ran out in Feb , Ive been paying £86 for 2 years ,it's now gone up to £93 per month until august which I accept,however I rang VM to look at renewing my services ,I've been quot...

Can not verify me email address

Hi, I can not verify my email, every time I click the link it says verification link expired.Thanks,Tom52411

Virgin won't let me cancel, despite slumlord circumstamces

Virgin have trapped me into a 24 contract even after explaining to them that the flat I purchased the contract with became damaged in a storm, began leaking and growing mushrooms so I had to move out quickly and unexpectedly. The new flat I moved int...

Contract Renewal

I received a contract renewal on 9th April and renewed until 0ctober 2025 at a price that would avoid the price increase , I received the contract by email but its never been updated on my online account . I then received my bill and the price had in...

Given false promises when taking out a contract (price increase)

Hi,As the title suggests, I was aware of the new price increase policy implemented this year, that's why I made sure before renewing last year (October) to make it clear that I'd only accept a new contract if the price would stay the same throughout ...

Credit rating ruined - facing financial hardship - advice needed

Hi community Can anyone give any new/updated advice on how to get Virgin Media to remove “late” payments from your credit report? We have a common story to many others - we cancelled our accountand direct debit in January, they claimed we didn’t, we ...

How to downgrade when my contract expires

How can I downgrade my package when my contract ends. ends 15th June and I currently have to mixit, broadband m500, phone line and sky sports add on but I only want the broadband service as I literally only use that and I am poor £98 now for nothing ...

Netflix Account Activate

I have Netflix included in my Virgin Media bundle. Can someone advise how I activate my Netflix account and log on?Thanks

Forgot email not working

I’ve Never been able to access My virgin media account And tried to do forget email and I put Correct details in and it says this We haven't been able to find your details with the information you have provided. I want to be access my virgin media ac...

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