Activity in Apps
New Deal Offer Text
Hi,got a text this evening from Virgin about my contract running out and a new “exclusive offer”.when I hit the link it took me to the app then I saw new off er flash up and the “oops something went wrong”I then logged onto the website and had the sa...
Change account number
Hi I have a new contract and need to change the account number associated with my email so I can access the new information with the app
Can't access upgrade package page.
Hi, tried using the app to upgrade my package, said website not found, tried the main page, logged in, same response. Please don't suggest calling as I am autistic and I can't talk to people on the phone, I use text and email for practically everythi...
2 accounts on the same email, can't access one, even with account number
My dad had a previous account on the same email so I could administer it for him, now I've set up a new account at a different address, under my name, on the same email and have no way to access online services, any way I try to login or reset passwo...
Resolved! Unable to reset password
Issue:I am unable to reset my password as the password strength is classed as “invalid”, even when using passwords generated by a password generator. I am therefore not able to reset my password and access my virgin media account.Reproduction:1. Open...
Change account number on the app
Hi I have a new contract and need to change the account number associated with my email so I can access the new information with the app. Can anyone advise. Thanks
Just installed Virgin but can still get into my account app.
Just installed Virgin but can't still get into my account app. So frustrating
Cannot login to VM app?
I am unable to login to the VM app on my iPhone, I am using the correct email and password as I use the same to connect online which logs me into my VM account fine? Is the VM app login details the same as logging in to my VM account online? If so wh...
My Virgin Media App not showing correct details
I took out a new contract in October but the my Virgin media app is not showing my correct package details. In fact it’s not showing anything assigned to me at all. The service status also just shows a time. When I log in online my package details ar...
Access to features on App
Hi,Our services were installed on 30th March, so are up and running.However, when i open the My Virgin Media App i get the message shown - 'The Fun starts soon - come back once everything's set up to manage your account'Can anyone help with this ?Tha...
