Hi,I've been trying to register for a my Virgin Media account having recently became a new broadband customer.When I tried to make an account a few days ago, everytime I clicked the link in the verification email to verify my email address, it said t...
Booked in appointment after my hub went off it came back on yesterday since then I've been trying to cancel the technician appointment but the app says nothing has been booked but I have the text confirmation to say it's booked
My dad had a previous account on the same email so I could administer it for him, now I've set up a new account at a different address, under my name, on the same email and have no way to access online services, any way I try to login or reset passwo...
Hi. I was tilda my old account number from a previous sign up would be removed from the app so my new account number with my new package would show. It's still the old details so it thinks I'm not a customer. Can someone help get my new account activ...
I have changed my email from the original email I used when starting service in 2015, my service keeps being stopped with virgin media and each time I have to contact virgin and pay my bills to get reconnected, I need to set up a direct debit from my...
I have just rejoined Virgin Media. I am still using the same email address as my old account. This therefore means that every time I login to My Virgin Media App I’m met with my old deactivated account meaning I can’t make an changes, or see any of m...
I’ve signed back up to VM broadband after years of phone line based “fibre”. First impressions with customer service have been pretty dire. I called twice as I can’t register to get into my account, nor reset the password. Both times I had people on ...
Hi, I also have this same problem,I've recently changed account numbers and it won't let me login to the new account it just keeps going to the old one, and also the price of my package has gone up even though I didn't chsnge it. Thanks
I've received an email about renewing my contract, but when I click re contract it says "oooops something went wrong". So how do I look at my offers? Thankyou