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VM phishing email but VM aren't interested
I get this email spam email regularly and I forward on to the phishing email address at VirginMedia, and this is their standard response: Thanks for checking in with us. We’re only able to confirm if emails sent from Virgin Media O2 are genuine. As the email you received appears to come from someone else, you’ll need to contact that company using their official contact details to check if it’s real. Treat the email with caution – don’t click on any links or share personal details until you’ve confirmed it’s genuine. Need more help? Get in touch with our team here. Take care, The Virgin Media O2 team Does VM not do anything about scammers pretending to be VM any more? Or is this just another indication that VM is washing its hands of its email service altogether and you just can't be bothered to do anything about it?
Can anyone please help? Potential phishing email for a pod?
So I got sent a text message today talking about a deal on a free pod to boost my wifi and to check my emails. I did this and found an email through my phone. As a precaution, I messaged the Virgin team on my laptop in case it was a phishing email. The advisor told me that the email was not a scam but the offer is only open to people who have an extra 1GB deal which I do not have, therefore I cannot have the offer. After explaining that the email says I can have a free pod she then said it was a scam after I opened the email link and entered my surname and postcode. I phoned Virgin and it appears I have ordered a pod. The email came from the address mailto:smartsupport@account.virginmedia.co.uk When I enter this address to check if it's legit Google tells me it's most likely a phishing scam address. The original advisor was not willing to apologise for telling me it's not a scam and could not see my issue so I'm very confused and very annoyed. Is there anyone on here that can please confirm whether this email address is legit or not as if not then I need to tell Virgin. Thank you
Think I've been hacked
Yesterday 17 Nov about 3.45 i had three emails, all within 3 mins of each other along with some texts ,they look genuine from virginmedia but have got a London ip address were the request was made from ,I have a w midlands ip .First one saying verify it's you .The 2nd email a request as been made to change your email address from the one I recognised to a different email I didn't recognise and they sent a request to the email I don't recognise to approve change . The third saying email as changed to email I don't recognise. Now I can not log in to my virginmedia account , ,worried I've been hacked I have phoned Virginmedia twice but all I get is 'IT will ring you back in a couple of days' after they couldn't sort or put me through to someone who could help .Advanced Security offer
Just read about the Advanced Security package , three month free trial and then £35 a year. I have used the Virgin Media F-Secure Internet package for years, and just renewed it for another year at £25. Question .....does the new Advance Security package include what is already in the existing Internet security package, or is it an add on ? if I opt for the new Advance Security package, what do I pay ? Andrewverify your identity
I've had about 20 emails in the last 2 days from Virgin Media O2 asking me to verify my identity. Requests made from various places across the UK on a Windows device with the IP in the message. Each IP address is different. I've no idea if someone is trying to hack into my Virgin Media account and a little concerned. Is there anything I need to do or how do I go about speaking to someone at Virgin? No idea how to get past the chat bots or the automated system. Thanks ScoobsCannot find disable child safe setting
I am a new Virgin Media customer and I am trying to disable child controls for my account so I can access adult content on my devices. There are numerous other posts on this forum on the matter which point to the Parental Control and Essential Security guides. These in turn state to log into My Virgin Media and navigate to Account Settings > Online Security. I have no Online Security section in my Account Settings (see screenshots), how do I access these safety controls? I have checked the Account details and Device authentication sections but the child safe controls cannot be found there.
