QuickStart, set up and connections
Installing and configuring your kit
3600 PostsActivity in Broadband
XGS-PON Gig1 Symmetrical upload speed addon
Has anyone had any luck adding the symmetrical upload speed addon to existing XGS-PON Gig1 package?Been on with support @ 03454541111 for 50 mins and they're struggling with it, advisor said I'm the first XGS-PON customer she's had.. Just having to e...
Wifi Pod Switching
I have two wifi pods and one hubMy mobile does not easily switch from one to another. If I am in living room connected to Hub 3.0 and then moves to bedroom where I have wifi pod, I expect mobile to connect to wifi pod. But it stays connected with dow...
Upstream Levels Check
I have had 2 engineer visits recently to try and correct intermittent wifi. None of which have worked I keep being disconnected and having to pin hole reset 1-2 times a day. Are these levels OK
New wifi Pod fan noise and hot to the touch
Received a new wifi Pod a few weeks ago and have noticed it's making noises like an internal fan running...so much so, I have to turn it off when going to sleep due to it being in the bedroom (it's also warm/hot) to the touch) - is this normal?
Laptop says connected but no internet
When trying to connect grandsons Chromebook to my wifi, it says connected but no Internet. Tried all I can think off, still to no joy, any help would be much appreciated, as we are disabled so it is hard. We are using hub 3 and m350. Thanks in advanc...
Resolved! WiFi pods “Fair connection”
Has anyone lately experienced the issue on the WiFi pods (all 3) stating “Fair connection”?Up until 2 days ago the pods used to show “Great”pods are placed sensibly and the speed tests show the top speeds. called VM who run tests and say everything i...
Resolved! Installation Date continuously pushed back
Hi, can anyone please help. I moved in to new house in Dec, book my Virgin broadband installation, date provided is Jan 6th.Changed to Feb 3rd - extra essential work needs to be carried out, they're sorryChanged to Feb 27th - extra essential work nee...
Info tab
Hi all new here. Anyway we just had our 1gig package installed and on the back of the router there was a removable tab that had a qr code and details of the router name and password. The thing is when the engineer had finished they didn’t put the tab...
power levels are not perfect
the technician said my power levels are not perfect but it will do. he put a 3db attentuator on gaming feels sluggish, if i restart the hub it feels more responsive but after 24 hours it feels sluggish again.
Xbox and firestick no ip on hub 5
Received my new hub 5 yesterday and setup was fine and all devices connected no problem at all. After less than 24hrs every other device in the house is connected apart from the Xbox series x and the firesticks.Xbox connects but with no IP or NAT the...
