Engineer visit required
I have received my new quick start box with new equipment but I am unable to install it as I don’t seem to have the connection points in my home. How do I book an engineer visit asap ?
I have received my new quick start box with new equipment but I am unable to install it as I don’t seem to have the connection points in my home. How do I book an engineer visit asap ?
Hi after some advice I have my installation set for next week in the property I’m moving into but I need a pre install doing according to and email the only issue I have is i don’t get the keys until the day before my installation and would need to g...
Hi, my external omnibox cover has been damaged by the weather and no longer attaches. Is it possible to get an engineer to take a look? Thank you.
Hi. I'm just so disappointed by virginmedia. I had my installation date rescheduled without letting me know. Ok. Wasted day. Then engineer came in and installed my hub 5x. Tried to activate it, but my account was apparently set up for coaxial cable, ...
I reviewed and altered my broadband package to get it cheaper and I have the receipt from the 28th feb, does anyone know when this new package actually starts because it’s been two weeks and still nothing, my old contract ends in a week or so so I’m ...
Ordered a QuickStart Router on 2/3/24 with the preferred delivery date of 5/3/24. Have heard nothing since receiving the pre-contract documents email, and have no account number to sign in with. Rang 0800 052 1734 to try and cancel the order as I wou...
Hi,Recently had the new hub delivered but wasn’t aware a Virgin wall socket was required prior. Can I get an engineer to come round and install one please?
HiI have installed a superhub 5 today due to upgrading to 1 gig, however my WiFi pod is not connecting and the VM Connect app is not recognising the new hub. I have tried reinstalling the app etc however this doesn't work.Thanks you in advance for y...
hello, I need to to get a new power adaptor for the hub 5 x, i phone up last week and they guy on the phone said he ordered the item for me, but it arrived today and he ordered the wrong cable, just wondering if anyone can help me get the correct cab...
Hi there, I'm a new poster so apologies if this is the wrong forum for this enquiry.I'm looking to have my router moved from an upstairs bedroom to downstairs and was wondering how to go about this?Thanks in advance for any help that can be provided