QuickStart, set up and connections

Return packaging not delivered

Haven't received any packaging for a router I need to send back. Could anyone help?

Resolved! External junction box

Hi, the cover for the external junction box outside our house is missing and the cables are exposed to the elements. Would it be possible to get this replaced?

Resolved! Installation Date continuously pushed back

Hi, can anyone please help. I moved in to new house in Dec, book my Virgin broadband installation, date provided is Jan 6th.Changed to Feb 3rd - extra essential work needs to be carried out, they're sorryChanged to Feb 27th - extra essential work nee...

Let me switch to ebilling

Please help me switch to e-billing. I have looked everywhere on the forums and it seems the only way to actually do it is have someone on here DM me with some secret link so I can stop getting charge for paper through my door each month. So if someon...

Info tab

Hi all new here. Anyway we just had our 1gig package installed and on the back of the router there was a removable tab that had a qr code and details of the router name and password. The thing is when the engineer had finished they didn’t put the tab...

Trouble with Virgin/Sales and install

I am having an issue with Virgin and has been a nightmare going back and forth with Virgin and Sky who is my current provider. Sales team at Virgin said everything is easy, but now it looks like it is not easy and Virgin have missed two sets of dates...

Virgin cable stops 200m up the street

I've been with Virgin and predecessors for over 20 years, and have recently moved. As before I was told online I can be reconnected and even signed up to the new 1GB deal. However the engineer arrived and told me there was no connection available. He...

Delayed installation - Construction and Compensation

Hi,I signed up for the highest package back in Nov for an install in Dec 2023.It was delayed a few times each with them cancelling the install just days before it until we reached March. In March the engineer didn't turn up and no-one rescheduled an...

Constantly changing install date

So far I have been given a date of:20th February - moved as work was required5th March - see abovethen a phone call stating the work required had been carried out and another earlier date would be sent (it wasn't)Now, 5 days before the 5th I receive ...

Removing Brown Box

Good Morning, I have recently left VM and am now looking at having their equipment removed. In particular the brown box on the outside of my property. Having checked similar threads on the forum advice varies between remove it yourself and throw it ...

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