Without going too much into detail, we have lost contact with our dad and are unable to reach him in regards to the Virgin Media bill. The contract is in his name and the account is under his email.Has anyone been through similar and if so, what did ...
Hi1) You want to pay for the time I don't use. You canceled the installation twice, made us wait for installation for more than 50 days, and you want all the money without any credit or other discount. 2) You installed on February 27th. Even though...
So I joined Virgin back in December and last month decided I wanted to upgrade my package to include TV, as I wanted the UHD sports channels. The process seemed to go smoothly enough, until I received my bill which made absolutely no sense and didn'...
My mother accepted a contract for 250mb for £43 however this has not gone through and we have a bill for £66.73 which is stupidly high. We went back to live chat and spoke to someone at virgin media who told us everything was okay and we've have to w...
Our contract was ending and disconnected on 26th July, we were offered a n package via web sales and agreed on the 25th July.We still got disconnected and have explained to chat via WhatsApp. They got us reconnected on 31 July , but said new package ...
I complete a home move on 14/02 and everything other than the Netflix is working. I have spoken to 4 different agents and each of these agents have all raised a separate ticket. I haven't heard anything back from any of those tickets even thought the...
Hi, We have moved house to an area not covered by virginmedia. I have not received the email address to send my proof of address to can someone please help? Thanks
Does anyone have experience cancelling a contract without knowing the account number?The account is not connected to my email address, however, the payment method is my personal bank account.I no longer have contact with the account creator.I would p...
Good evening,Four months back a virgin media representative cold called my house. They provided me with details about current packages and asked if I was interested. I said I wasn't interested in changing providers because my contract had just renewe...
hello as I am no longer in a contract with Virgin Media it has expired my wife asked me to look at the offers or the renewals contract offers and every day for 2 weeks I have tried to see them and it always gives me the same error message I have tri...