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Account - Mobile

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Activity in Manage Your Account

Billing issue and adaptor not arrived

So I joined Virgin back in December and last month decided I wanted to upgrade my package to include TV, as I wanted the UHD sports channels.  The process seemed to go smoothly enough, until I received my bill which made absolutely no sense and didn'...

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jtalep by Tuning in
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Contract not gone through :S

My mother accepted a contract for 250mb for £43 however this has not gone through and we have a bill for £66.73 which is stupidly high. We went back to live chat and spoke to someone at virgin media who told us everything was okay and we've have to w...

Eza by On our wavelength
  • 27 Views
  • 1 replies
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New contract : Complaint

Our contract was ending and disconnected on 26th July, we were offered a n package via web sales and agreed on the 25th July.We still got disconnected and have explained to chat via WhatsApp. They got us reconnected on 31 July , but said new package ...

Shazz70 by Joining in
  • 1113 Views
  • 19 replies
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Netflix after home move

I complete a home move on 14/02 and everything other than the Netflix is working. I have spoken to 4 different agents and each of these agents have all raised a separate ticket. I haven't heard anything back from any of those tickets even thought the...

SF25 by Joining in
  • 113 Views
  • 5 replies
  • 0 kudos

Trying to cancel

Does anyone have experience cancelling a contract without knowing the account number?The account is not connected to my email address, however, the payment method is my personal bank account.I no longer have contact with the account creator.I would p...

external installation

Good evening,Four months back a virgin media representative cold called my house. They provided me with details about current packages and asked if I was interested. I said I wasn't interested in changing providers because my contract had just renewe...