Hello,I cannot follow the click tree on the support website to get to where I need to go, so I went online to make a complaint and it says I cannot, since my account is closed. Every click tree I follow comes back with "Sorry we have encountered a pr...
My contract is ending soon so called up to see what was available. Spoke to someone for an hour, transferred over to another dept, cut off. Called back, spoke to someone else who quoted completely different prices, transferred to someone who was very...
Signed up to virgin on the 3rd may online told them the day I wanted it installed which was the 13th May. Got email with my contract. Waited in all day for engineer not to turn up. I can’t contact them coz I’ve not been sent an account number. Any he...
We have recently signed up to get Virgin broadband installed, however when signing up to it I misspelled my email (swapped 2 letters round). Was just wondering if it’s possible to correct this?any help is much appreciated thanks
I recently Upgraded my broadband speed using an offer that appeared on my account (50% off).Someone at virgin has took it upon themselves to downgrade my tv package. I have the email confirmation that my tv package would remain the same, only broadb...
Hi, hopefully someone can help me...I ordered online yesterday to switch to Virgin...but after reading all the horror stories on getting Virgin installed or cancelled I've changed my mind, how do I go about cancelling it completely, Thank you
Hi, Having had problems with my new package I now have a new account number.When I sign into My Virgin Media it still brings up the old account.can I have the new account number transferred to my email address that I sign in with? many thanks
I’ve seen several posts on this but nothing has helped. I’m on the internet but I’ve had a pod delivered and it won’t work either. my VM connect app will not find my hub. I’ve reset the hub, uninstalled and reinstalled the app, tried it off the iPad ...
Hoping someone can help got an offer for £60 for all channels gig internet with £32 being 30 day rolling for sports.phoned to confirm could cancel add on once activated to bring price to £28waited two weeks nothing raised complaint no joynot sure wha...
Hi there anyone else had trouble with Virgin cancelling? Took me ages to get through to cancel all my services in Jan 24 gave the 30 days notice and all my services were supposedly terminated on Feb 14th. Sent back every bit of equipment paid final ...
