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After 25+ years I've submitted my cancellation

Submitted my cancellation today as I've gone to Yayzi (City Fibre) broadband only as we don't use the TV or phone i our house, it's all Youtube, Netflix, and Amazon. My package is 1.2gb down and 1gb up, and I get exactly that speed.Even though I was ...

Massive Price Increases!

Anyone else shocked at the massive price increase! My VM bill was £135 PCM for Sports/TVT/Movies all TV(ish) 500Mbps and phone with 3 Tivo boxes.  My renewal price £183.  Nope it's going!  Cannot justify that increase for no improvement in service.

ParkArab by On our wavelength
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Is nothing straightforward about Virgin?

I find the whole thing difficult. I am pretty literate with other on-line exchanges - but Virgin always get me at it. My old sign-ins won't work - until I persist. A password refused last year - works OK this year. An issued passkey number is never a...

BerryG by Tuning in
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Can't get into hub settings

Hello, I need to get into my hub settings to switch off 5g so I can set up a device on 2g, but I don't know my password to get access to the hub. I've connected to this link http://192.168.0.1 and I have this message " Sign in to view or modify your ...

Wasting money posting letters to us

Why do virgin send out letters to customers advising of the latest increase in price, don't virgin believe in emails, you are an ISP what does it cost to post letters to every customer, which we have to pay for, the letter isn't even personalised it ...

Repost - how to contact Ofcom

I am reposting this (16/03/24) for anyone who, like me, is having difficulty in communicating with VM.  the more people who respond the better.  it's very easy - just click the linkOfcom has today opened an own-initiative investigation into Virgin Me...

marynewc by Joining in
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What would happen if I just stop paying?

Hey all!Moved to the UK from Australia last year, but am unexpectedly returning to Australia soon for family reasons. I'm in an 18-month contract that won't be finished by the time I leave the UK, and I really don't have plans to pay an early exit fe...

fakrian1 by Just joined
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