Switched On Families
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Forum Posts

Unable to access Online Security settings

I am unable to access Online Security settings in my account. I am the main account holder, logged in successfully, I can see other settings fine.I tried via the website on my laptop, I also tried via the app on my phone - same error whichever way I ...

Screenshot 2023-12-08 at 10.26.32.png

Safe web not working

I have tried switching safe web off and on rebooted the router, contacted Virgin phone help, spoke to technical, who said they would ring back but never did.Safe web used to work in the past but hasn’t since December that I am aware of and sites that...

jono-24 by Joining in
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  • 7 replies
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Child safe is not working

Child safe is not working .. though we opted in child safe ..still browser is bringing all sorts of Adult websites . its not filtering any more ...i switched off and on router , spoken to customer care .. but still no use . Noticed that we dont get w...

shiv2 by Joining in
  • 101 Views
  • 1 replies
  • 0 kudos

Web Safe Not Working - not blocking websites

Hi Team, This is very frustrating! My web safe is turned on but it is not blocking websites. I had tried resetting VM Hub and I did try turning web safe on and off, but it didn't help. There are no error messages erither. I see many other customers h...

Child safe

Hi child safe is not working again, it is turned on ive had this problem several times with the child safe, can you please look into this matter of urgency thanks 

Web Safe Parental Control Not Working

Hi,I've noticed the VM web safe is not working properly. It is turned on but it is not blocking websites. I tried rebooting the router and turning on and off the web safe. I checked my network status on https://1.1.1.1/ :Debug InformationConnected to...

Web safe settings

Hello. Could someone help me with web safe. I want to have child protection on but how do I separate adults devices from children? I do not want the same categories be blocked for us. Also if I set time limits how do I choose which devices it is appl...

djok by Joining in
  • 222 Views
  • 2 replies
  • 0 kudos

Unable to turn on web safe

Seems to be a common problem: I'd like to use virgins web safe features, but whenever I try to switch them on I get a "setting not saved" error. Can this be resolved / worked around?