Switched On Families
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Forum Posts

My Childsafe setting are no longer working

My childsafe settings appear to be no longer working, having problems with youngsters accessing inappropriate content.These should work, I'm quite upset as thought selecting everything would make this work.They certainly used to work.Can anyone help....

KP37 by Joining in
  • 1 replies
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Unable to turn OFF Websafe

Hi Got Broadband connected with Virgin Media. attempted to Turn off Websafe option but the options just go round in circles.  End up back on same page no toggle like in YT help videos. Rang Customer Support and asked if they’d do it. Rang back again ...

Newguy71 by Joining in
  • 2 replies
  • 0 kudos

Web safe not working any more

Frustrated, searched for help with this everywhere , it was working perfectly and now it’s not blocking any websites , Called customer service no help whatsoever , I really feel like switching providers as this is a safety issue.can anyone help with ...

Safe web not working

I have tried switching safe web off and on rebooted the router, contacted Virgin phone help, spoke to technical, who said they would ring back but never did.Safe web used to work in the past but hasn’t since December that I am aware of and sites that...

jono-24 by Joining in
  • 10 replies
  • 0 kudos


I'm looking at fing.com to help manage safety and web access for my family rather than virgin media connect app. Fing seems to give more options 

BobbyW by Dialled in
  • 3 replies
  • 0 kudos

Unable to access Online Security settings

I am unable to access Online Security settings in my account. I am the main account holder, logged in successfully, I can see other settings fine.I tried via the website on my laptop, I also tried via the app on my phone - same error whichever way I ...

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