Hello, please i cant access my account and i need to deactivate the parental control settings.
Hello, please I subscribed to this services and I need help to deactivate my parental control in my account.
Forum Posts
Parental controls not working
Like multiple others, our parental controls aren’t working meaning our children have open access to inappropriate content. Surely this is a general fault that needs a significant software update?
Child Safe Not Working
I’ve seen all the posts about this not working and I’m experiencing the same issue. Can anyone help.On a side note can anyone tell me when the ability to pause/unpahse certain users will be fixed again please? It’s not worked in at least a year and t...
Parental controls not working
I’m absolutely sick and tired of parental controls not working.we switched to virgin 6 months ago and no matter what we try the parental control does not work I’ve reset all devices and hub and still doesn’t work it’s quite frustrating this function ...
Online Security not saving - Sorry the changes you made were not saved
I'm unblocking games to allow my son to game. When I hit save I get the message "Sorry the changes you made were not saved". Yesterday the website was down "telling me to try again later".Any help appreciated, my son is going mad!
Essentials not blocking porn but used to on ALL devices
I've seen all th epostrs but a lot mention the system.Child safe/Essentials is not blocking adult content any any device on our wifi, android, iOS or windows.I wonder ive i pay for the advanced security it would be working? What is the fix please Vir...
Essential security settings not working
My essential security settings aren't working. I've got a young family and rely on these to stop access to pornography, violence and other inappropriate content. I'd call Virgin Media but that's a waste of time and takes hours, so this is the only wa...
Can no longer change parental control time
I can no longer change when parental control is switch on, keep getting this error whenever I try to change it
Parental controls stopped working
my parental controls have randomly stopped working on both PC and mobile devices. Nothing has changed with those devices and can see the controls, have tried resetting the router and controls.
online security
I have no Online Security section in my Account Settings, how do I access these safety controls?
