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Resolved! Websafe not blocking blacklisted websites

I have been trying to set up a friend with child safe settings to block some specific websites in their homeYet each website I add continues to be accessible.  System says settings have been saved and the website appears in the block list but it is s...

Child Safe not activating

Hi,I'm having an issue when I try to activate ChildSafe on my account - as soon as I slide the button to switch it on, the following error message pops up: "Sorry the changes you made were not saved, please try again" . It's the same when I try to sw...

GemLMM by Joining in
  • 3 replies
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Re: Child safe not working

Hi, my child safe is not working and indeed my AS isn't Virgin.  I tried to connect with configure router to use Virgin Media DNS at and, but both do not work. What to do?

DrG23 by Joining in
  • 2 replies
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Can't turn on web safe

When I try to turn on child safe or virus safe in my online settings I get the message "Sorry the changes you made were not saved, please try again". I have tried using different browsers and different devices (desktop, laptop and mobile).

ATC776 by Joining in
  • 1 replies
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Re: Blocked websites list gets removed

Hi All, Sorry to jump on this thread but I have been having the same issues and finding it infuriating. I regularly block YouTube for my children safety and mental health and for weeks now I have been unable to block this. I called VM and after waiti...

Suexx123 by Tuning in
  • 13 replies
  • 1 kudos