I have just joined virgin fibre and cannot find anything on the app regarding parental controls or any control over what my children see.I have two options when I go to my account, one is account details and the other is to add a fingerprint.There i...
I am unable to access Online Security settings in my account. I am the main account holder, logged in successfully, I can see other settings fine.I tried via the website on my laptop, I also tried via the app on my phone - same error whichever way I ...
Parental controls currently doesn't work. I am unable to change the settings on my account.They are switched to 'off'. When I try to switch them on I get the following message "Sorry the changes you made were not saved, please try again"This problem ...
I am a new Virgin Media customer and I am trying to disable child controls for my account so I can access adult content on my devices.There are numerous other posts on this forum on the matter which point to the Parental Control and Essential Securit...
As has been posted lots of times before it seems, I too can't turn on websafe, I get the 'Sorry the changes you made were not saved, please try again' message. How has this been an issue for so long!? One of the reasons I switched to Virgin was becau...
I spoke to tech services Friday19th April as my child websafe is not working even tho it’s turned on. They said it was turned on their end and will log an IT ticket to investigate further and contact me back. It’s still not working and no one has con...
Hi, I've recently set up my virgin media broadband and be trying to turn off the websafe. It just keeps sending me round an endless cycle.Any solutions please?
Yeah still having this issue can't use some sites like reddit without it having issues with the websafe thing and it shows it is off but it is still filtering sites
Hello My child safe isn't working at all now. Please can someone help me resolve this ASAP? With warm regards,Liz
My childsafe settings appear to be no longer working, having problems with youngsters accessing inappropriate content.These should work, I'm quite upset as thought selecting everything would make this work.They certainly used to work.Can anyone help....
