New Deal Offer Text

[sounds]

Hi,

got a text this evening from Virgin about my contract running out and a new “exclusive offer”.

when I hit the link it took me to the app then I saw new off er flash up and the “oops something went wrong”

I then logged onto the website and had the same issue.

Anyone else had the issue, if so how do I see the “new exclusive deal”

I’ve tried it a few times and it’s the same everytime.

thanks

[Ilyas_Y]

Hey @sounds Thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm so sorry to see this issue occur with the renewals offer.
I will look in to this and assist you on this and see what has happened.

I will send a private message for further support. 🧾

Kind regards,
Ilyas.

[Ilyas_Y]

Thanks for speaking with us today @sounds 

I'm sorry to hear say that the renewal email was sent early.
As advised - these issues are being looked in to.

Reach out to us nearer to the renewal time and we'll be able to assist.

Kind regards,
Ilyas.