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Downloading the My Virgin Media app We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in usin...
Getting Started: Signing-in We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in using your V...
Bills & Payment with the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then...
Service Status on the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. You can even check the network's service status if the internet goes d...
My email & password has been compromised on multiple accounts. I have been logged out of multiple accounts. Details have been changed. I'm trying with no success to change my log on details via My Virgin Media . The log on page doesn't recognise my e...
Hi Ilyays have the same problem, could you help me too please ? thanks
Hi, tried using the app to upgrade my package, said website not found, tried the main page, logged in, same response. Please don't suggest calling as I am autistic and I can't talk to people on the phone, I use text and email for practically everythi...
I'm so frustrated The quick pay app is constantly failingI've ended up wiring money from my back account recently I was late paying £15 (includes £7.50 late fee)I tried paying it again by your app..no joyI wired £48 and it has been received BUT I've ...
Hope someone can help. Joined for broadband last week, router all unpacked & set up. Amazing speeds of 265mps in my room, kitchen, living room.....unfortunately, a pathetic 29mbps in my sons room! He needs way much better for his gaming PC, TV, iPhon...
Hi I have a new contract and need to change the account number associated with my email so I can access the new information with the app
My dad had a previous account on the same email so I could administer it for him, now I've set up a new account at a different address, under my name, on the same email and have no way to access online services, any way I try to login or reset passwo...
Hi,got a text this evening from Virgin about my contract running out and a new “exclusive offer”.when I hit the link it took me to the app then I saw new off er flash up and the “oops something went wrong”I then logged onto the website and had the sa...
Issue:I am unable to reset my password as the password strength is classed as “invalid”, even when using passwords generated by a password generator. I am therefore not able to reset my password and access my virgin media account.Reproduction:1. Open...
Hi I have a new contract and need to change the account number associated with my email so I can access the new information with the app. Can anyone advise. Thanks
