My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
  • 8551 Views
  • 0 replies
  • 3 kudos

Getting Started: Downloading

Downloading the My Virgin Media app We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in usin...

Getting Started: Signing In

Getting Started: Signing-in We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in using your V...

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Getting Started: Bills & Payment

Bills & Payment with the My Virgin Media App     We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then...

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Getting Started: Service Status

Service Status on the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. You can even check the network's service status if the internet goes d...

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Quick pay

I'm so frustrated The quick pay app is constantly failingI've ended up wiring money from my back account recently I was late paying £15 (includes £7.50 late fee)I tried paying it again by your app..no joyI wired £48 and it has been received BUT I've ...

Please help!! Im new!

Hope someone can help. Joined for broadband last week, router all unpacked & set up. Amazing speeds of 265mps in my room, kitchen, living room.....unfortunately, a pathetic 29mbps in my sons room! He needs way much better for his gaming PC, TV, iPhon...

Pollyp1 by Joining in
  • 126 Views
  • 1 replies
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Change account number

Hi I have a new contract and need to change the account number associated with my email so I can access the new information with the app

Ckuk by On our wavelength
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  • 72 replies
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New Deal Offer Text

Hi,got a text this evening from Virgin about my contract running out and a new “exclusive offer”.when I hit the link it took me to the app then I saw new off er flash up and the “oops something went wrong”I then logged onto the website and had the sa...

sounds by Dialled in
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Resolved! Unable to reset password

Issue:I am unable to reset my password as the password strength is classed as “invalid”, even when using passwords generated by a password generator. I am therefore not able to reset my password and access my virgin media account.Reproduction:1. Open...

rc37282 by Joining in
  • 22678 Views
  • 36 replies
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Cannot login to VM app?

I am unable to login to the VM app on my iPhone, I am using the correct email and password as I use the same to connect online which logs me into my VM account fine? Is the VM app login details the same as logging in to my VM account online? If so wh...

mpc by On our wavelength
  • 287 Views
  • 5 replies
  • 0 kudos

My Virgin Media App not showing correct details

I took out a new contract in October but the my Virgin media app is not showing my correct package details. In fact it’s not showing anything assigned to me at all. The service status also just shows a time. When I log in online my package details ar...

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