My Virgin Media App
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Getting Started: Downloading

Downloading the My Virgin Media app We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in usin...

Getting Started: Signing In

Getting Started: Signing-in We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in using your V...

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Getting Started: Bills & Payment

Bills & Payment with the My Virgin Media App     We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then...

ViewBalance_3.png 06-Bills.png

Getting Started: Service Status

Service Status on the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. You can even check the network's service status if the internet goes d...

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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
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  • 0 replies
  • 3 kudos

Invalid password issues

I am going around in circles trying to set up a new password so I can login to MVM account and change the parental settings.  Everything over 7 charcaters is invalid but it says between 8 and 64! Really frustrating - please can someone reset my passw...

Can't register on My Virgin App

So I have my Internet working in the flat but haven't got a welcome email for the information to register with My Virgin App, it was done over the phone and so I may have not gotten one for that reason.

Resolved! Signed up with wrong email address

Hello,I have made a similar mistake as others and missed two numbers out of my email address and so won't receive the confirmation email for the broadband package I have just purchased.Please could someone help me.Kind RegardsKieran

New Account number not linking to My Virgin Media

I recently moved home and was told I couldn't get VM, so my account was shut down and disconnected. Subsequently I have been able to get VM and now have a new account. However when I try to log-in online or on the VM App it takes me to my old account...

Sasqu4ch by Joining in
  • 126 Views
  • 1 replies
  • 0 kudos

Password reset not working

Hi I'm simply trying to login to my account to download my bills.  When I try to reset my password it doesn't allow me to.  Regardless of what new password I try, it says it's invalid.  See screenshot attached.  HELP!

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No contact - payment issue help

How do you actually speak to a person? I can't sort my issues out with payment. Very frustrated with the service.      [MOD EDIT: Subject title changed for clarity]

Tomc2 by Joining in
  • 187 Views
  • 3 replies
  • 0 kudos

Moved home

Hi I have recently moved home and my app is still showing my old account and I can’t sign in with my new account number.