Hi, we moved home I called Virgin to help move the connection to new place. The person on the phone signed me up to a new tariff for the bundle I had. In the process a new account was created for me which I wasn’t aware of. My virgin media app is acc...
Having an issue with the virgin media app, the account number is for an old address and contract. I have a new one and new home but it hasn't updated on the app.
Dear all,I have been receiving calls from Virgin Media Sales team every day but they don't say anything and just disconnect after 4-5 seconds. When I called back, the automatic message says that this is virgin media sales team and you don't need to c...
Hi, We are trying to register for an account so we can use the mobile app. We get to the choose password. When we click confirm it starts to register, then pauses, then the website reloads and we are back to the choose password screen. Can someone he...
Hello For the past few days ive been trying so much to reset my password, ive requested a email thing like over 10 times but i havent even received 1 email, ive tried both my 2 emails 1 of which registered to my account but nothing? Reason why im wor...
I’m unable to switch to ebilling online as the instructions are incorrect and the links don’t take you to the right place. Can someone please rectify this?
Hi,My hub has been flashing blue for over 3 hours, tried everything to resolve but no joy.Rang the customer support team (ending 1111) and an automated voice told me to follow the link to payments to have restrictions lifted!?I am a new customer ainc...
Hi I joined at the beginning of August and have been thinking of upgrading my package. I've tried both via the app and via the web page, but each time I go through the 'Upgrade my package' option, it directs me to the online chat function. However, g...
I can’t find anywhere where to change the setting for ebillingjust want it changed as I don’t want to pay the small fee every month
Hi,I recently renewed my package and ever since I have the My Virgin Media app doesn't display my package or service status. I have tried the app on another phone it is exactly the same. I have removed it added it back on my own phone its exactly th...
