My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
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Getting Started: Downloading

Downloading the My Virgin Media app We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in usin...

Getting Started: Signing In

Getting Started: Signing-in We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in using your V...

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Getting Started: Bills & Payment

Bills & Payment with the My Virgin Media App     We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then...

ViewBalance_3.png 06-Bills.png

Getting Started: Service Status

Service Status on the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. You can even check the network's service status if the internet goes d...

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DEF01 error when registering account

Hello,So I've been having problems for weeks setting up the my virgin media account. I've finally got through the verify email address and resetting the password malarky and now I'm getting DEF01 error for Complete my profile. Done it on 4 different ...

Email Link expired

I am trying to register a new account and the email verification link keeps saying it has expired. Please help. I need to get set up and link my 02. 

sazbob by Joining in
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Can't register Virgin Media account

When trying to register for My Virgin Media, I cannot get past the create a password stage. I get the error "Sorry, there was a problem registering that password. Please choose a different one."I have tried different browsers and deivces, and tried c...

vmed1298 by Joining in
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Need area code

I recently got virgin media installed but did not get a welcome pack or email. I can't register the app without the area code. My postcode is FY5 3AT. Any help would be appreciated. 

Raver by Joining in
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Unable to register on My Virgin Media

Hi - I am unable to create a My Virgin Media account and get the following error - 'Sorry, there was a problem registering that password. Please choose a different one.' I see several other users have had the same issue. Is there a way to resolve thi...

am12 by Joining in
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