Downloading the My Virgin Media app We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in usin...
Getting Started: Signing-in We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in using your V...
Bills & Payment with the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then...
Service Status on the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. You can even check the network's service status if the internet goes d...
Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps. Interested? Head over here to sign up and for more information....
I have been trying to update my email address and phone number on my virgin media account and phone number for a while and it's got to the point where it will need someone from virgin media to look at it. Every time I update my phone number online fo...
Hi,I moved house last month and My Virgin Media is still showing my old account - I followed a link in the email I got for my latest bill for the new contract to view it, but then I see my old account and I can only view the last bill for that accoun...
I am going around in circles trying to set up a new password so I can login to MVM account and change the parental settings. Everything over 7 charcaters is invalid but it says between 8 and 64! Really frustrating - please can someone reset my passw...
So I have my Internet working in the flat but haven't got a welcome email for the information to register with My Virgin App, it was done over the phone and so I may have not gotten one for that reason.
Hello,I have made a similar mistake as others and missed two numbers out of my email address and so won't receive the confirmation email for the broadband package I have just purchased.Please could someone help me.Kind RegardsKieran
I recently moved home and was told I couldn't get VM, so my account was shut down and disconnected. Subsequently I have been able to get VM and now have a new account. However when I try to log-in online or on the VM App it takes me to my old account...
Hi I'm simply trying to login to my account to download my bills. When I try to reset my password it doesn't allow me to. Regardless of what new password I try, it says it's invalid. See screenshot attached. HELP!
How do you actually speak to a person? I can't sort my issues out with payment. Very frustrated with the service. [MOD EDIT: Subject title changed for clarity]
Wrong account number showing on the app. Can anyone tell me how to get this changed.
Hi I have recently moved home and my app is still showing my old account and I can’t sign in with my new account number.
