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Re: Virgin **bleep** up, Help spent 2 hrs on phone
ok, to confirm IF I call VM they can sort me out? I was sold a sim as part of my new deal, I asked about transferring my number as I wanted to keep it and informed the person setting up my new contract, they then sent me details of who to call at o2, which I did. They informed me that Virgin had to deactivate the sim from their end. I asked them to confirm and they said the tell them to deactivate the sim and start again. I don't want to spend an hour calling them only to be told something completely different. I have spent enough time trying to sort something so simple out but what seems to be an impasse between two companies that have joined services.76Views0likes2CommentsRe: Virgin **bleep** up, Help spent 2 hrs on phone
Are you saying that something can be done via calling Virgin on 150? o2 were adamant they cant do anything from their end as it was a Virgin cockup and I was told the word to use was the Sim needed to be "deactivated". I dont want to spend an hour on the phone with VM and told otherwise especially as its a VM **bleep** up, its already taken up too much time. No part of the new contract deal was a new SIM but I was told I could transfer my existing number and given instructions how to by VM staff who sold the contract via messaging.6Views0likes0CommentsVirgin **bleep** up, Help spent 2 hrs on phone
Hi, I've just signed a new 24 month contract with an O2 sim included I'm hoping someone from Virgin will read this as to be honest I've been on the phone for 2hrs with o2 to migrate my old number to the new sim only for them to confirm that Virgin had put my house address as my name and they couldn't do anything as it wouldn't pass security even though they could see the error, its quite obvious and that it was down to Virgin to sort it out. Would call but I'm all phoned out and I'm very annoyed. Can someone from the forums team please help??? Thanks Sounds205Views0likes11CommentsEnd of fixed term contract question
My 18 month contracts ends in Mid December at which time I will lose my discounts and my payments will be over £100 more a month. At what stage should or can I contact Virgin to renew/change as I don’t fancy paying out an extra £100+ in January let alone longer. thanks in advanceSolved49Views0likes1Comment