Forum Discussion

sounds's avatar
sounds
Up to speed
6 months ago

V6 Boxes and Sky Sports+ Frustrations

Hi,

This is more a frustrated shout out to Virgin themselves regarding the new Sky+ channel if you have a V6 box. 

I don't get it that you you can't receive the red button functions on this channel on a V6 box however I dont want to lose all my recordings on one of my old V6 boxes just to have this function.

I have two boxes one which I record on and one just in another room for viewing but cant change one box, I have to change both if I have 360. 

My son has 360 and has a multitude of issues with it, slowness sync etc etc...

You cant cast Sky Sports+ App from  Mac to  tv.

Surely an easy solution would be to have the Sky Sports App available on the V6 box???

Sort it Virgin, speak to Sky if you need,  bite the bullet

So annoyed!!!

  • ryansm's avatar
    ryansm
    6 months ago

    I was at a game last night so couldn’t test the functionality on my V6 but if you press the red button on 508 and then info, you get the choice of games like last season. Not as nice looking as the new functionality but I’m sticking with it because I don’t want 360.

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    6 months ago

    The background apps on VM boxes for Sky Sports are Sky's problem. They have to develop & pay for them.

    There have been hints we may get a "partial" service (multiscreen) but don't count on it. Considering Sky have already done the same to a whole load of their own customers that have legacy Sky+HD boxes & also can't get Sky Sports+ functionality, it doesn't bode well for us

    • sounds's avatar
      sounds
      Up to speed
      6 months ago

      Thanks,

      Another problem I'm having is I have the App on my Mac and its only letting me see the game on ch508  cant change it!

      And now pictures is frozen - absolute crap!

       

  • ryansm's avatar
    ryansm
    On our wavelength
    6 months ago

    I was at a game last night so couldn’t test the functionality on my V6 but if you press the red button on 508 and then info, you get the choice of games like last season. Not as nice looking as the new functionality but I’m sticking with it because I don’t want 360.

  • sounds's avatar
    sounds
    Up to speed
    6 months ago

    Wow that worked fine - thanks despite Virgin saying it wouldn't. They said no red button functionality on 508 on their website.

    Quality is a bit iffy on some of the games but not all. Weird.

    It also never worked last night cos I tried it!

    Word to Virgin, keep your webpages updated

    • Carley_S's avatar
      Carley_S
      Forum Team
      6 months ago

      Hi sounds 

      Welcome back to the community forums. 

      Sorry to hear of your frustrations with Sky Sports +. We can see that the community have already supported you on this and have marked the thread as resolved. with the post containing the answer to your concerns. 

      Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed.

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    6 months ago

    The old red button app is still working for the EFL games on my V6. It's the old satellite feed, but the fact Sky are still maintaining it could be good news.

    Currently available:

    Oxford v Norwich 503

    Leeds v Portsmouth 508

    Red Button from either 503 or 508:

    Cardiff C v Sunderland

    Hull v Bristol C

    Middlesbro v Swansea

    Millwall v Watford

    QPR v WBA

    Stoke v Coventry

    • japitts's avatar
      japitts
      Very Insightful Person
      6 months ago
      nodrogd wrote:

      The old red button app is still working for the EFL games on my V6. It's the old satellite feed, but the fact Sky are still maintaining it could be good news.

      It demonstrates that Sky have some commitment to VM to provide additional services on the V6 as much as the TV360.

      As to what those commitments are, and how they translate into developments, we can only speculate. Although football is not my thing, combining this with VM's commitment on this forum to provide the HD-multiscreen on V6 - I take as encouraging overall.

  • TRS's avatar
    TRS
    Tuning in
    6 months ago

    V6 red button also offered 3 additional L1 games at Peterborough, Wigan and Leyton Orient. Unsure if any additional L2 games were available as I was at one of those games. Guessing we might get all the 12.30 Saturday games available via the red button on V6 from next weekend. Only downside is the SD feed, but still more than I was expecting.

  • pgriff44's avatar
    pgriff44
    Joining in
    6 months ago

    So tonight is the league cup. Total of 32 games being played. I think we have 2 games live on channels and 8 on sky sport plus on red button. Where are the rest????  We are meant to have all games live. 

    • newapollo's avatar
      newapollo
      Very Insightful Person
      6 months ago
      pgriff44 wrote:

      So tonight is the league cup. Total of 32 games being played. I think we have 2 games live on channels and 8 on sky sport plus on red button. Where are the rest????  We are meant to have all games live. 

      You need either a TV360 box or Stream box to view the additional red button feeds via your VM set top box, or you can watch the additional feeds if you sign into the Sky Sports app on an android or ios tablet or mobile

      You are posting in the V6 forum so I assume that you have a V6 box.  The V6 still has the old red button functions and may be updated at a later date to receive the full red button functionality of the TV360 and Stream boxes.

      See /virgin-tv-edit/tips-and-tricks/using-the-sky-sports-red-button-on-virgin-tv 

      If you watch on our TiVo® box or V6 box (powered by TiVo), you can get all the action on Sky Sports+ on CH 508 in HD (or SD on CH 518) or the Sky Sports app. You can’t get the Sky Sports+ Red Button, though, so if that sounds like something you want then it’s super-simple to upgrade your Virgin TV box. Just contact us on 0345 454 1111 (or call 150 from a Virgin Media phone).

    • Staliad's avatar
      Staliad
      Joining in
      6 months ago

      I can't get anything at all on the red button! What's the point in paying for a service we don't receive?! 🤔 

      • Carley_S's avatar
        Carley_S
        Forum Team
        6 months ago

        Hi Staliad 

        Welcome to the community forums 

        Sorry to hear you're having issues with the red button at this time. Can you please provide details of what channel you're on and what you were looking to access?

        Where in the process did it fail for what you wanted to access? 

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    6 months ago

    You need to have the 360 to get all the Northern and Southern section games.