Forum Discussion

sounds's avatar
sounds
Up to speed
7 months ago

Contract Change Overlap overcharge

Hi feeling a little peeved.

I've been with Virgin for many years and have changed contracts and always found the amended charges on a new contract understandable.

But not this time...

My last bill on my old contract was £97.50 dated 27th May-26th June, taken form my bank this week.

However I called up changed contract on the 21st June, Contract clearly states start of  21st June, monthly contract to be |£96.50 but will be £108.72 first month.

How does that work, I'm paying twice for June 21st-26th June with an extra £12.22 added on??

Anyone else had this? 

thanks

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    7 months ago

    Hi sounds, thank you for your post.

    We're sorry to hear you feel this way 😔

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner. 

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel