Forum Discussion

Jws6's avatar
Jws6
Joining in
2 months ago

overcharged after contract renewal

On the 05/12/24 I took up your renewal offer of £64.40 per month on a 18 month contract. I was then sent the pre-contract documents, the contract summary sheet number is - 100277336705. I was very happy with this deal until I received the January 2025 bill (13/12/24) which was for £147.08.

As a result of this bill I contacted Virgin Media via telephone. My first call was at 12.07pm and lasted 12minutes before I was cut off. I rang back at 12.20pm and was passed on to a uk call centre, and again I was cut off after 15minutes. They did however ring back at 12.39 but this call cut off after about 3 or 4 rings, they didn’t ring back.

I rang back at 12.45pm and spoke to a very helpful young man who seemed to understand what he was doing. He took the above contract number and after checking the relevant details told me that my January bill would still be for £147.08. I was told that any future bills would be credited to allow for the overcharged amount of £82.68.

Today, I have received the bill for February 2025 and nothing has been sorted, the bill is still for £147.08.

This needs to be sorted immediately.
Regards, JWS  

  • Hi Jws6 

    Welcome to the Community Forums. 

    Sorry to hear of your billing concerns. Online orders can take up to 14 days to apply, so this should've taken place if the order was on 5/12/23. We can take a look at this for you on our side if you need. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.