Thanks for speaking with us today @Cloud128 on the VM forums! I'm glad I have been able to assist and get this package issue sorted out for you.Let us know if you need anything else and we'll be here ready to assist.Kind regards,Ilyas.

Hi @Shugg, thanks for reaching out to us. Sorry to hear about the issues with the package, we don't wish for you to cancel.I will send a private message and assist.Kind regards,Ilyas.

Hey @davidlapham, thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. I'm sorry to hear about the issues with the TV control.May I ask if you've been able to try another device?Is your device up to date with the f...

Hi there @SevenEight2019, thanks for reaching out to us on the Virgin Media forums. I'm sorry to hear about the issues with web safe you are experiencing.I will send a private message so we can further investigate.Kind regards,Ilyas.