Vikki_M
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Joined 5 years ago
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Re: Broadband help
Hi Chaoschick86, Thanks for your post and welcome to our community. I'm sorry to hear you're having some issues with the broadband service. I'll send you a private message now so I can help 😊 Please look out for the envelope in the top right of the page and pop back to me when you can.5Views0likes0CommentsRe: Password Reset for My Virgin Media account
Hi Jbonner1, Thanks for your post and welcome to our community. We're sorry to hear you haven't received the paper bill this month. If you're the account holder, you'll need to register for an online account please if you'd like to switch to online bills. You can register here This will stop paper bills going forward, you'd then need to sign in each month to view the statement online. You'll need your account number and area reference which you'll find on your paper bill statements. If you have any questions at all, or need any further support with this, please pop back to us and we'd be happy to help.17Views0likes2CommentsRe: Old ntlworld email account
Hi al1943, Thank you for joining me in a private message. I'm happy we were able to reach a resolution together 😊 If you have any further questions or concerns, please pop back to us here on the community forums and we'd be happy to help. Take care.1View0likes0CommentsRe: Internet down again
Hi Itshim, Thanks for your post and welcome back to our community. I'm sorry to hear you're having some issues with the broadband connection. I'd be happy to look into this further for you. I'll send you a private message now. Please look out for the envelope in the top right of the page and pop back to me when you can.Re: TV360 Crashing Samsung TV
Hi Gingerbeardyman, Thanks for your post and welcome back to our community. I'm sorry to hear about the issues you're having with the 360 box. What exactly happens with the TV please? Does this reboot itself? Or does this freeze for example? Please pop back to us when you can.14Views0likes0CommentsRe: Ongoing Issues with 1Gbps Connection – Seeking Resolution
Hi Thud5464, Thanks for your post and welcome back to our community. I'm sorry to hear about the issues you're having with the broadband. I'll send you a private message now so I can help. Please look out for the envelope in the top right of the page and pop back to me when you can.11Views0likes0CommentsRe: various issues with my tivo box
Hi trossy, Thanks for your post and welcome to our community. I'm sorry to hear you're having some issues recording on the 360 box. I'll send you a private message now so I can help. Please look out for the envelope in the top right of the page and pop back to me when you can.9Views0likes0CommentsRe: Tivo error code 7400
Hi Reddwarf, Thanks for your post and welcome to our community. I'm sorry to hear there's been an issue when removing the additional box. I'd be happy to help 😊 I'll send you a private message now. Please look out for the envelope in the top right of the page and pop back to me when you can.5Views0likes0CommentsRe: Constant Disconnects - few times a day
Hi Schtopper, Thanks for your post and welcome to our community. I'm sorry to hear about the disconnections you've been having. I'll send you a private message now so I can look into this for you. Please look out for the envelope in the top right of the page and pop back to me when you can.0Views0likes0CommentsRe: Can't register???
Hi AdamH94, Thanks for your post and welcome to our community. I'm very sorry to hear you’ve been unable to register the online account, and that the team have been unable to resolve this for you. I'd be happy to help 😊I'll send you a private message now. Please look out for the envelope in the top right of the page and pop back to me when you can.22Views0likes0Comments