Vikki_M
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Re: Trouble renewing contract 🤔
Hi Mattty, Thanks for your post and welcome to our community. I'm sorry to hear your renewal deal hasn't been applied yet. It can take up to 14 days for online offers to be added to the account. Does the contract document have an activation date? I'll send you a private message now so I can check this further for you. Please look out for the envelope in the top right of the page and pop back to me when you can.20Views0likes0CommentsRe: Equipment return issue
Hi Mushhushshu, Thanks for your post and welcome back to our community. I'm sorry to hear you're still receiving reminders to return the equipment. I'll send you a private message now so I can check this, and the refund for you. Please look out for the envelope in the top right of the page and pop back to me when you can.11Views0likes0CommentsRe: VM O2 App- Still Unable to Register
Hi Mozart2, We're sorry to hear this wasn't resolved. We're limited to what we can do here, as we're unable to link accounts via the forums. Could you expand please on what the phone team advised? Did they advise why they couldn't link this? What next steps did they advise? Did they raise another IT ticket for example or provide an update on the existing one?17Views0likes0CommentsRe: Virgin TV 360 box being moved from my house to my dad's house.
Hi Badger24, Thanks for your post and welcome to our community. We're sorry to hear you've been given conflicting information around the TV set top boxes. As the community have advised, it's not possible to move equipment between properties as these are registered to the account address. How did the engineer visit go please and what was advised? Please pop back to us when you can.16Views0likes0CommentsRe: VM O2 App- Still Unable to Register
Hi Mozart2, Thanks for your post and welcome back to our community. We're sorry to hear about the issues you're having with the online account. The phone team can now assist with this to ensure you can verify the account. We're unable to do this via the forums, however the phone team can help. Please call on 150 from a Virgin Media Landline or 0345 454 1111 from any other phone.27Views0likes0CommentsRe: WiFi Pod
Hi staceycoxall, Thanks for your post and welcome to our community. We're sorry to hear about the service issues you're having. We've taken a look at things from our side and can see you have spoken to the team since posting. Is this now resolved? Please pop back to us when you can.7Views0likes0CommentsRe: Ping, Latency & Packet Loss
Hi Nigel1971, Thanks for your post and welcome back to our community. We've had a look at things on our side and the connection looks great 😊 There doesn't appear to be any issue at all with the service and connection. How have things been since posting please? Please pop back to us when you can.30Views0likes0CommentsRe: WiFi pods stopped working
Hi Mel21, Thanks for your post and welcome to our community. A flashing blue light usually indicates that the pod is trying to connect or pair with your Virgin Media hub. Please try moving the pod to the same room as the hub for about 15 minutes to help it pair. If it continues to flash blue, please do a reboot of your hub by unplugging this for at least 3 minutes. If the pod still doesn't connect, please let us know and we'll send you a private message to arrange a replacement 😊 Please pop back to us when you can.7Views0likes0CommentsRe: Recordings breaking up plus other issues
Hi Ashburnian, We're sorry to hear you're still having some issues with the set top box. Could you expand on this please? Is this when you're accessing recordings and on demand content? Have you rebooted the box and checked all cables? Please pop back to us when you can.4Views0likes0Comments