Vikki_M
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Re: 4th day with no broadband
Hi alangalaxy, I'm very sorry to hear about the service issues you're having. The fix times are estimations and can be changed dependant on the complexity of the fault. Our engineers will get this fixed as soon as possible. I'll pop you a private message now to check this for you. Please look out for the envelope in the top right of the page and pop back to me when you can.29Views0likes1CommentRe: Not Received Returns Packaging for Equipment
Hi KeyserSoze85, Thanks for your post and welcome to our community. We're sorry to hear you haven't received the packaging, and that the site isn't working to order this. I'll pop you a private message now so I can help. Please look out for the envelope in the top right of the page and pop back to me when you can.26Views0likes2CommentsRe: Relocate Request
Hi Rossmw93, Thanks for your post and welcome back to our community. I can arrange a relocation engineer visit for you. There is a £25 charge for this. I'll pop you a private message now. Please look out for the envelope in the top right of the page and pop back to me when you can.11Views0likes0CommentsRe: Issues with wall socket
Hi lmutch2523, Thanks for your post and welcome to our community. We're sorry to hear you've been unable to connect the service. Have you spoken to the team since posting? Do you still require an engineer visit to connect the service? Please pop back to us when you can.10Views0likes0CommentsRe: Bill help
Hi moghm, Thanks for your post and welcome to our community. I'm sorry to hear your price has increased unexpectedly. I'd be happy to look into this for you. I'll send you a private message now. Please look out for the envelope in the top right of the page and pop back to me when you can.12Views0likes0CommentsRe: Ooops – you can’t do that right now
Hi RobinIzzy, Thanks for your post and welcome to our community. We're sorry to hear you're having some issues accessing your email account. How have things been since posting? Are you able to log in on a different device? Please pop back to us when you can.33Views0likes0CommentsRe: Blueyonder.co.uk and Virginmeda.com email address issues.
Hi forres1, We're sorry to hear you're having some issues accessing your email on a new device. You'll need to set an app password please. If you're the account holder, please sign in to My Virgin Media here Go to Account settings, then Account details Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail Then, under Virgin Media Mail app password tap Get password Continue the flow and a new secure password will be generated, and the mailbox unlocked Update any third-party apps that may be use to access your Virgin Media Mail emails with this new app password. If you have any questions, please pop back to us and we'd be happy to help.49Views0likes3Comments