Vikki_M
Forum TeamJoined 6 years ago
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Re: No Internet and repair date is being pushed
Hi Samira84, We're sorry to hear there is a service outage in your area and that you've been unable to contact the team for support. We are very sorry that the outage is ongoing. The fix times are estimations and can be changed dependant on the complexity of the fault. Our engineers will get this fixed as soon as possible. We have a compensation policy for loss of service, this is here for convenience. You can also register for text updates here Please pop back to us if you have any further questions or concerns and we'd be happy to help.3Views0likes0CommentsRe: Landline move to broadband connection
Hi john113, If a customer only has a phone line service, their phone line provider will be able to advise on the options available, such as having a router installed to ensure continued use of the landline. If you have any further questions, please pop back to us.8Views0likes0CommentsRe: Sky Sports constantly buffering through browser?
Hi Web-Junkie, Thanks for your post and welcome back to our community. We're sorry you're having some issues when watching Sky Sports on TV GO. Can you try this when connected to our WiFi please and then connected via mobile data, and let us know if you have the same issue? Please pop back to us when you can.2Views0likes0CommentsRe: Regular packet loss since Sunday 7/9/25 17:00
Hi Urgentemente, We're sorry to hear about the service issues you're having. How have things been since posting? Are there any known area issues listed here for your postcode? Does this happen on both hard wired and WiFi devices? Please pop back to us when you can.18Views0likes2Comments