Vikki_M
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Re: Moved Address - Extra Package Charge
Hi da_ando, Thanks for your post and welcome to our community. We're sorry to hear you've received an unexpected bill amount. This will likely be a pro rate charge if it's the first bill, however I'd be happy to check this for you to ensure there hasn't been an error. I'll send you a private message now. Please look out for the envelope in the top right of the page and pop back to me when you can.13Views0likes0CommentsRe: Netflix
Hi Sbc123, Thanks for your post and welcome to our community. Netflix with ads is the inclusive package we offer, so if you've recently re contracted, this will be the tier you'll be on. We are very sorry if this wasn't explained. You can upgrade, however this does need to be done by the customer via their own Netflix account. Could you please expand on what the email advised when you tried to do this? Please pop back to us when you can.7Views0likes0CommentsRe: Landline not receiving calls
Hi Rusmar, Thanks for your post and welcome to our community. I'm sorry to hear you're having some issues with the land line. I'll send you a private message now. Please look out for the envelope in the top right of the page and pop back to me when you can.8Views0likes0CommentsRe: £50 Just Eat voucher reward is pointless
Hi Michaela11, Thanks for your post and welcome to our community. We are sorry to hear you haven't received your just eat voucher. I'll send you a private message now. Please look out for the envelope in the top right of the page and pop back to me when you can.2Views0likes0CommentsRe: Virgin TV Control Android app keeps prompting me to upgrade to a 360
Hi, Thanks for your post and welcome back to our community. We apologise for any inconvenience caused, however we don't believe the pop up can be removed. This will appear if you're eligible for a free upgrade. Please dismiss this if you're not interested in the upgrade. As the community have advised, any older posts will be archived. If you have any further questions, please pop back to us here and we'd be happy to help.34Views0likes0CommentsRe: CS2002
Hi Hitoan, Thanks for your post and welcome to our community. We're sorry to hear about the issues you're having with the set top box. Thank you for the recent update to confirm this is now resolved 😊 If you have any further questions, please pop back to us and we'd be happy to help. Take care.7Views0likes0CommentsRe: Cannot login to VMO2
Hi chousden, Thanks for your post and welcome to our community. We're sorry to hear you're having issues with the online account. Please call our customer service team on 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone. The team will be able to help get you signed in 😊 Please let us know how you get on.16Views0likes0Comments