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Why can't I get virgin media both neighbours have it?

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Both neighbours have virgin media installed. But I've been told that I can't receive any services. I've contacted virgin 4 times, they were supposed to call me back. But never do. Every house on the road is listed when you check to see if you can get the service except mine. 

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I am confused as hell why my neighbours can get Virgin Broadband, but I can't. I know cabling was done in front of my house 6 years ago and all houses can get VM. I was on call with call centre and she was clueless and said I need to register interest. This is just bizzare. How do I expedite it?

Hi Kapilvarshney 👋 welcome to community! Thank you for posting. 

Sorry to hear about your current availability of services. It may be that you would require a site visit from the team to ensure services are available for you. We can request that a further investigation is made and you are re-contacted with an update. 

We will just need to send you a PM to confirm a few account details so we can arrange this for you.

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞


Hi All 👋 
Just returning to keep things updated. Thanks to kapilvarshney for PMing with me! 📨

We were able to confirm the details needed for the team who manages these requests to investigate further and get back in touch. Hopefully they get this sorted for you as quickly as possible. 

Thank you for your patience in the meantime!

All the best. 🌞


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I'm also in same situation literally next door can get VM but for me, can someone check please ?


Hi there @Datunaaa 

Thank you so much for your post and welcome to the community forums, it's great to have you here.

I am so sorry that you are currently not able to connect with us, I'd be happy to pop you a private message get a form raised so the team can reach out.

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.

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Hey I’m also in the same situation, both my neighbours have access to virgin media