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Help with your Virgin Phone line
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Landline only

How is the landline switchover achieved without a router, IE with no broadband installed?

Change of landline number

My mother-In-Law is a Virgin customer and has been for many years. She is in her 80's and has early stage dementia. She is getting scam calls daily, sometimes more than 1 a day, saying she owes money. Only 5 or 6 people need to call her. Can I change...

yidders by Joining in
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  • 5 replies
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Cannot receive incoming calls

Appears to be a common longstanding problem and so I was hoping for s swift resolution. Some hope.On my house phone I can make calls but cannot receive them. Caller is informed the number is invalid. After several attempts to navigate the particular ...

Grahammc by Tuning in
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  • 1 replies
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Home phone - engaged tone

Our home phone has never worked since VOIP was introduced.When I plug the phone into the Hub, I get a ring tone - solid startIf calling into the landline, the phone rings. However, when answered it gives an engaged tone and effectively hangs upIf cal...

hw9999 by Joining in
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  • 3 replies
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Resolved! Landline dead

Hi,Hope someone can help here where the phone-based customer service agent couldn’t please.I’ve had no landline service since at least Friday. (I don’t use it often, but I do use it.) There have been problems with other services in the area so I thou...

Porting landline number from BT

Hi I was wondering how I move my BT landline number over to replace our Virgin landline number?We have not been in contact with BT yet.Best wishesSally

Telephony disabled new SH5

I installed the router and connected the landline to router via the filter, no dial tone and in router setup it states telephony disabled. Phone has dial tone when connected back to wall socket but any number i call just connects to VM. Is there some...

Reuteri by Joining in
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  • 3 replies
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Phone adapter cable too short following switchover

Switchover has been completed but due to essential location of hub the phone adapter is far too short. Can virgin send a replacement adapter to that I can put my phone in an accessible location? Need one that is a minimum of 1.5m. Otherwise phone is ...