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Landline issues

I have no dial tone on my landline. I am also due to switch my phone service to the fibre network on 27th March but as yet have not received an adaptor.Could you please expedite both matters.Thank you Grandal

Grandal by Joining in
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Power cut now the landline isnt working

Had a power cut yesterday the 24/3/2023 it lasted 10 seconds but now i have no dial tone this happened before when the last power cut happened the web site says everything is OK but i've tried a other phone and still no dial tone i cant ring the help...

Crackling phone line

My phone line has gone crackly, i cannot make outgoing calls and when people call me i am engaged. Any help would be appreciated.

Dead land-line

 I have been a customer since the days of Telewest  but this is my first encounter with the Virgin pantomime cast:-January 23rd land-line dead, TV & broadband OK we reported our land-line (normal copper cable) was dead – auto response  - problems in ...

Ordered Package Number Port From BT

Hi allI ordered a new broadband and phone package last night and I am thinking of leaving already!! It appears that I missed the port number from BT to virgin option (apparently) Ive had a complete run around today and tonight of people saying they w...

Land line not working

Hello, My home phone line has not been working since yesterday afternoon. I get a message on the phone handset saying to “check phone line”. I have checked all connections and they are all ok. I also checked the VM website to see if any faults in my ...

Kempy68 by Tuning in
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IP phone temporarily unavailable ?

Since my landline has been connected to the hub from time to time callers will tell me target get message stating my phone temporarily unavailable. I called support beginning of this week and after spending a very long time trying to explain the prob...

Geoff-s by Joining in
  • 10 replies
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Check phone line

Today suddenly my landline errored out with message "Check Phone Line" . Every single cable is right, nothing changed but there is an erroressagd. Change over was from 22nd May so if can't be change over. Any help is much appreciated 

Resolved! Technician No-Show

I had accepted an 8am-1pm slot for the technician to replace my Emergency Backup Line today.  It's now 6:39pm and it doesn't look he/she's coming.  What's the likelihood of this repeating on a potentally re-arranged time?


Help port our landline phone number to BT

I've recently left VirginMedia and want to take our old phone number with me. BT has tried three times to request the number but VM are blocking it.  Please could someone contact me and explain how this can be done.  I have spent more time than I wan...

martyn_t by On our wavelength
  • 7 replies
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