I would like to cancel both broadband and phone and port my phone number to a VOIP provider
After many years with Virgin I'm moving abroad and so I'd like to cancel all my services (broadband+ and phone) but I would also like to port my phone number to a VOIP provider so that I'll still be able to check on it from abroad in case someone calls me on that number (rare nowadays but who knows). What is the correct procedure to be able to do so? Reading other discussions it seems that I should just cancel the services and then, during the 30days notice period I should activate the portability request from the new VOIP provider. Is this right? Can anyone from Virgin confirm it? Unfortunately most other messages are from people moving to other UK providers but in my case I need to cancel the broadband for good. Many thanks, Charlie
New digital "VOIP" service not working
Hi I noticed about a week ago that our Virgin landline was not working. There was no dial tone and if you try to call the landline you just get a message saying the call cannot be completed. I also tried calling the landline with the phone removed from the wall socket in case the phone was faulty but no difference. I called VM and a very helpful gentleman said it was because my area had been switched over to "digital VOIP". I was a little surprised about this because although I had received emails about the switch over I had not received anything indicating that it was actually happening to my line, but the Virgin rep assured me that this was the reason. Just as well I do not use the phone line for any emergency services!! After asking a number of questions to verify that I qualified for the switchover the Virgin rep said that he would send out an adapter and when it arrived just plug it in to port 1 (upper port) of the phone socket in the router and then power cycle the router and the phone should switch across. The adapter arrived yesterday and I followed this procedure but nothing has changed. No dial tone at the phone (I've tried two separate phones) and if you dial the landline number you still get the can't connect message. Checking the router the status overview indicates that telephony is disabled, so my guess is that VM haven't enabled my router for telephony. I was wondering if someone from VM could check into this for me. Thanks WillLandline switch to IP
Hi I am still on a standard landline but I know that sooner or later I will have to switch to an IP landline and rather than have telephone cables routed around the house from the router I was wondering if there is a recommended DECT type solution. Ideally I would like a small DECT base station (with no phone) that could be plugged into the router, as I do not want to move the router (for many reasons) and there is not a lot of space around it. Alternatively since this is now a VOIP system I was wondering if it is possible to simply use an app on my mobile phone (I have this facility with my work phone). My understanding is that this is not possible but thought I would ask just in case. On a separate note again since this is an VOIP system are services such as voice mail available or would it still be necessary to have a separate answer phone. If so this would need to be remote from the DECT base station since I suspect the answer phone would be too large to fit in the space I have. Thanks for any advice Will