Forum Discussion

Mark_99's avatar
Mark_99
Settling in
21 days ago
Solved

Line cord error - tried different phones and also plugging phone line into router - please help

Hi, as per title my landline has stopped working and get a line cord error. Initially I thought the home phone had broke, so brought a replacement but that doesn’t work either.

I then did some research online and it was suggested the landline needs to be plugged directly into the Virgin router rather than wall socket - so brought an RJ11 adapter, but problem still persists.

I did report issue with Virgin media 3 days ago, but not heard back, and quite frankly the support teams seemed more interested in getting me to renew my contract, rather than resolving issue :o(

 

home phone
Landline
voip
  • Client62's avatar
    Client62
    21 days ago

    Unless you have been instructed to move from a telephone wall socket to the VM Hub, the problem reads like a fault with the telephone line to your wall socket. 

5 Replies

  • Mark_99's avatar
    Mark_99
    Settling in
    21 days ago

    Forgot to add when calling from mobile phone; I do get a ringing tone on my mobile,  but the home phone doesn’t ring.

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      21 days ago

      Hello Mark_99,

      Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your landline at the moment and also that the team haven't helped to resolve this for you so far. I'd be happy to take a further look into this for you however I would need to confirm a few details via private message, please look out for my message and we can get started.

      Kind Regards,

      Steven_L

      • Mark_99's avatar
        Mark_99
        Settling in
        20 days ago

        Hi Stephen / admin team - have replied to you message, am available today to discuss / answer security questions. Thanks, Mark

  • Client62's avatar
    Client62
    Alessandro Volta
    21 days ago

    Unless you have been instructed to move from a telephone wall socket to the VM Hub, the problem reads like a fault with the telephone line to your wall socket. 

  • Mark_99's avatar
    Mark_99
    Settling in
    14 days ago

    Hi, just a quick update - engineer visited today and seems there is a known issue with telephone exchange in my area which won’t get fixed - so the engineer converted me across to Digital, and now I plug the home phone directly into VM Hub, and all working fine now 🙂