Forum Discussion

BigVirg's avatar
BigVirg
Joining in
21 days ago
Solved

Phone conversion plug

Hi, I have signed up for a new bundle that includes digital voice. However when the box arrived (new hub 5 to replace my old hub 3 etc) it did not include the conversion plug so i can plug my old BT phone (white BT plug) into the back of the hub 5 (rj11).

Is it possible for someone to send me one please?

Also, If i want to upgrade to a new phone - like the one in the virgin advertising for digital voice - where can i find/purchase these? 

And if i wanted to buy a new digital phone but not from virgin - what specifications do i need? (clearly it needs an RJ11 plug on it ;-)

 

  • goslow's avatar
    goslow
    21 days ago

    You should be able to use your existing phone (as long as it is not really old, that is to say newer than the early 2000's).

    We have seen past references on here (and requests for) the image of a phone used in VM promotional/sales material such as this

    https://www.ispreview.co.uk/index.php/2024/04/virgin-media-o2-restart-uk-digital-landline-switchover-project.html

    which is nothing more than an illustration (rather than an actual VM piece of hardware). VM does not supply landline handsets (other than an emergency backup for some vulnerable users)

    The best way to use the VM landline from the hub IMO is with an ordinary cordless phone system.

    Plug the base station into the VM hub and use cordless satellite handsets around your home where needed.

     

4 Replies

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    21 days ago

    Hi BigVirg 

    Welcome to the Community Forums. 
    Sorry to hear of your concerns with not receiving an adapter for your landline service. Checking the systems on our side, we can see that you have since been in touch with the team, who looked to have resolved this for you. 
    We wouldn't be able to offer any support on third-party devices; however, the Community Members may lend their advice/opinions on landline handsets for your needs. 

    Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.

    • BigVirg's avatar
      BigVirg
      Joining in
      21 days ago

      Hi - yes they are sending me converter plug through the post - thanks.

      re getting a new phone - do virgin offer any digital voice phones? 

      • goslow's avatar
        goslow
        Alessandro Volta
        21 days ago

        You should be able to use your existing phone (as long as it is not really old, that is to say newer than the early 2000's).

        We have seen past references on here (and requests for) the image of a phone used in VM promotional/sales material such as this

        https://www.ispreview.co.uk/index.php/2024/04/virgin-media-o2-restart-uk-digital-landline-switchover-project.html

        which is nothing more than an illustration (rather than an actual VM piece of hardware). VM does not supply landline handsets (other than an emergency backup for some vulnerable users)

        The best way to use the VM landline from the hub IMO is with an ordinary cordless phone system.

        Plug the base station into the VM hub and use cordless satellite handsets around your home where needed.