Forum Discussion

LouiseCrawford's avatar
LouiseCrawford
Just joined
2 months ago

Replacement External Phone Wall Cover

I keep trying to report that the external wall cover is literally handing off my wall but every time I rung customer services I can’t get through to the right area to report it

does anyone know which options I have to press to get through to a person, so that I can report it please? 
Every option I’ve tried just sends me links to “how tos” and then hangs up. 
many thanks 

I have seen some else post the same issue before and the advice given by one user was to wait in here and Virgin will send a private message, which they did so i am copying this communication method.

Thank you 

3 Replies

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    2 months ago

    Hello LouiseCrawford.

    Thanks for your first post and welcome to our community.
    Sorry to hear you are having an issue trying to arrange a replacement cover.
    I'd like to investigate this for you and book an engineer to pop round to do this.
    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check your logo at the top right of your screen that would be great. 
    Gareth_L
     

     

    • LouiseCrawford's avatar
      LouiseCrawford
      Just joined
      30 days ago

      Thank you for the reply, new to this forum so  not sure how it works.  I insert a picture of missing external phone cover that needs replacing.  I have not included address yet as i just want to make sure when  i do via this message that its a private message to your furum team only.

      Thank you

      ps   i will weed it before your engineer visits

      • Gareth_L's avatar
        Gareth_L
        Icon for Forum Team rankForum Team
        30 days ago

        Hello LousieCrawford.

        I've just sent you a private message to take some details and arrange for the wall cover to be replaced.

        Gareth_L