Forum Discussion

LouiseCrawford's avatar
LouiseCrawford
Just joined
16 days ago

Replacement External Phone Wall Cover

I keep trying to report that the external wall cover is literally handing off my wall but every time I rung customer services I can’t get through to the right area to report it

does anyone know which options I have to press to get through to a person, so that I can report it please? 
Every option I’ve tried just sends me links to “how tos” and then hangs up. 
many thanks 

I have seen some else post the same issue before and the advice given by one user was to wait in here and Virgin will send a private message, which they did so i am copying this communication method.

Thank you 

3 Replies

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    16 days ago

    Hello LouiseCrawford.

    Thanks for your first post and welcome to our community.
    Sorry to hear you are having an issue trying to arrange a replacement cover.
    I'd like to investigate this for you and book an engineer to pop round to do this.
    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check your logo at the top right of your screen that would be great. 
    Gareth_L
     

     

    • LouiseCrawford's avatar
      LouiseCrawford
      Just joined
      12 days ago

      Thank you for the reply, new to this forum so  not sure how it works.  I insert a picture of missing external phone cover that needs replacing.  I have not included address yet as i just want to make sure when  i do via this message that its a private message to your furum team only.

      Thank you

      ps   i will weed it before your engineer visits

      • Gareth_L's avatar
        Gareth_L
        Icon for Forum Team rankForum Team
        12 days ago

        Hello LousieCrawford.

        I've just sent you a private message to take some details and arrange for the wall cover to be replaced.

        Gareth_L