Landline Dead
Using the 'Check SXTatus' reurns Broadband - no problem TV - Cannot connect to your TV Kit Landline - No problem However after rebooting TV box and router Internet access is OK on Home PC and Mob phones using WIFI to own router. TV system including On Demand, both through VM TV Box and through TV's own ethernet is OK Landline is dead - no tones at all. I replacde the Internal system with a simple handset connect direct to wall socket (we do not have the new Phone over IP service) - still no dial tone. Cannot phone in as the O2 service at my house is at best 1 bar and usually no bars- and today has no bars. Problem started lat Saturday afternoon during the storm when we had a power surge and lost power for about 30secs.
Landline not accepting incoming calls but allowing outgoing calls?
Can anyone help me with the following please? Since a few days ago my Virgin landline has stopped receiving incoming calls but still allows outgoing calls? We have a Hub 5 for the past year and I just recently renewed my contract with Virgin last week... I've tried the switching the Hb 5 off for 2 mins and checked all my cables but no joy. I've also tried the Virgin Media live chat which is awful and can't get to actually speak with anyone on it. I've also rang Virgin Media twice using my landline on 150 and waited 15 minutes to speak with an advisor, they can hear me and I can hear them, but as soon as I mention the problem it sounds like they just hang up! I'm getting really annoyed at this stage as I've spent almost the entire day on this already with no help from Virgin whatsoever. Any help would be greatly appreciated. Thanks in advance.