Forum Discussion

tsrplatelayer's avatar
tsrplatelayer
Tuning in
2 months ago

Landline Dead

Using the 'Check SXTatus' reurns

Broadband - no problem

TV - Cannot connect to  your TV Kit

Landline - No problem

However after rebooting TV box and router

Internet access is OK on Home PC and Mob phones using WIFI to own router.

TV system including On Demand, both through VM TV Box and through TV's own ethernet is OK

Landline is dead - no tones at all. I replacde the Internal system with a simple handset connect direct to wall socket (we do not have the new Phone over IP service) - still no dial tone.

Cannot phone in as the O2 service at my house is at best 1 bar and usually no bars- and today has no bars.

Problem started lat Saturday afternoon during the storm when we had a power surge and lost power for about 30secs.

 

fault
  • Nathan_B's avatar
    Nathan_B
    Forum Team
    2 months ago

    Hi there tsrplatelayer 👋 Welcome back to the forum and thanks for your post 😊

    Sorry to see that you're having issues with your services. Just to confirm, when you checked the status page, did you manage to sign in via your My VM details to run a fault test with the equipment? If not, I'd recommend doing this, if needed you can book an engineer.

    Let us know if you need any further help.

    Regards

    Nathan

      • Nathan_B's avatar
        Nathan_B
        Forum Team
        2 months ago

        What was advised when this was done? Was there not an option to book an engineer if needed?

        Regards

        Nathan