1471 giving incomplete information
Hi, My issue has been going on for almost a month, but when someone calls my line when you call 1471 the day after it does not tell you the month or year and it does not tell you that there is a charge for pressing 3 to return the call. I believe this is a nationwide issue as I have tried to get hold of many of the Virgin Media team and I finally got one who confirmed the fault but no one else since then has seemed to have picked up on it. I hope someone can help here. Thanks
Landline fault of vulnerable person!
Mother-in-law is in her late 80's and relies on phone for contact with family and carers. She has a Telecare falls monitor but I believe that is working off a mobile signal. There is no dial tone at the house and if you ring the number it shows as engaged constantly. There doesn't appear to be a fault with the phone handset, it seems to be a problem with the line. I checked online and no faults have been recorded in her area, but I cannot find anywhere on the Virgin Media site to report a simple line phone fault without going into account holder details. I've have contacted 150 but the AI sends you around in circles trying the different options. When I finally get through to an operator, they can't find her account, then tell me their carrying out line checks, only to be disconnected after 25 mins. Could I have some help please?
Landline Dead
Using the 'Check SXTatus' reurns Broadband - no problem TV - Cannot connect to your TV Kit Landline - No problem However after rebooting TV box and router Internet access is OK on Home PC and Mob phones using WIFI to own router. TV system including On Demand, both through VM TV Box and through TV's own ethernet is OK Landline is dead - no tones at all. I replacde the Internal system with a simple handset connect direct to wall socket (we do not have the new Phone over IP service) - still no dial tone. Cannot phone in as the O2 service at my house is at best 1 bar and usually no bars- and today has no bars. Problem started lat Saturday afternoon during the storm when we had a power surge and lost power for about 30secs.
Landline not accepting incoming calls but allowing outgoing calls?
Can anyone help me with the following please? Since a few days ago my Virgin landline has stopped receiving incoming calls but still allows outgoing calls? We have a Hub 5 for the past year and I just recently renewed my contract with Virgin last week... I've tried the switching the Hb 5 off for 2 mins and checked all my cables but no joy. I've also tried the Virgin Media live chat which is awful and can't get to actually speak with anyone on it. I've also rang Virgin Media twice using my landline on 150 and waited 15 minutes to speak with an advisor, they can hear me and I can hear them, but as soon as I mention the problem it sounds like they just hang up! I'm getting really annoyed at this stage as I've spent almost the entire day on this already with no help from Virgin whatsoever. Any help would be greatly appreciated. Thanks in advance.