Forum Discussion

sba2022's avatar
sba2022
Joining in
12 days ago

Landline not working again

I had a problem two months ago with my landline not working which was believed to be related to a cabinet fault. By the time an engineer called to my property my landline was working again.

The landline has gone down again with the same symptoms - no dial tone, when someone tries to ring in they get the ring tone but the actual phone does not ring, trying a different handset makes no difference.

According to friends this has been going on for several days.

Can we arrange an engineer visit to check things out please.

 

 

4 Replies

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    12 days ago

    Hi sba2022 

    Welcome back to our forums, and sorry to hear your landline is down again. We can understand the inconvenience caused and we want to do our best to help. We are sending you a private message to look into this. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,,

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    12 days ago

    No problem at all sba2022. Please let us know how the appointment goes and if you need any further help😊

    • sba2022's avatar
      sba2022
      Joining in
      6 days ago

      Engineer called this morning and fixed the issue. As suspected it was a problem at the cabinet. So everything is operational again.

      Thanks to everyone for their help.

      • Sabrina_B's avatar
        Sabrina_B
        Icon for Forum Team rankForum Team
        6 days ago

        Thanks for the update on this, we are glad that your issue got resolved and the engineer was able to get you back online. Should you need us again please do reach back out. 

        Have a smashing week. 

        Sabrina