Forum Discussion

sianp1968's avatar
sianp1968
Joining in
9 months ago
Solved

Landline not working

Our landline hasn’t worked for the last few weeks. We’ve tried following the advice on the virgin website but to no avail. Can I make a technician appointment please ? Thanks 

  • Hi sianp1968 

    Thanks for posting and welcome to the community. Sorry to hear of the landline issue. Can you firstly confirm that your landline is plugged into the telephone port one on the broadband router?

    Best wishes.

  • Hi sianp1968 

    Thanks for posting and welcome to the community. Sorry to hear of the landline issue. Can you firstly confirm that your landline is plugged into the telephone port one on the broadband router?

    Best wishes.

    • sianp1968's avatar
      sianp1968
      Joining in

      I’ve just tried that and it’s worked ! Thanks. Why has plugging it into the 2 socket caused a problem as it wa shine a couple of weeks ago ? Also, it'd be useful to have this advice on the issues page of the website. Many thanks sian 

    • John_GS's avatar
      John_GS
      Forum Team

      Thanks for coming back to me. Before our chat on the forums, what was it plugged into please?

      As from the system check it should always have been plugged into the telephone port one on the router.

      Glad it's fixed though.

      • sianp1968's avatar
        sianp1968
        Joining in

        It was plugged into port 2, but must have been like that since we last had a technician visit a couple of years ago. Strange , Anyway, thanks for the tip. Sian