Forum Discussion

Katherine24's avatar
Katherine24
Joining in
12 months ago

Landline not working,

Landline not working. Spoke to VM who say there is an outage BL66AE. Status says no issues 

 

 

 

  • Ashleigh_C's avatar
    Ashleigh_C
    12 months ago

    Hi there Katherine24 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry that you have faced this issue with your service, I have taken a look but cannot see an outage in the area, did the team advise that they were raising an outage for you at all?

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    12 months ago

    Hi there Katherine24 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry that you have faced this issue with your service, I have taken a look but cannot see an outage in the area, did the team advise that they were raising an outage for you at all?

    • Katherine24's avatar
      Katherine24
      Joining in
      12 months ago

      I asked, can you please confirm there is an outage. I was told yes and that an update would follow. This was approx 17:00 on 6-02-24

      • Ashleigh_C's avatar
        Ashleigh_C
        Forum Team
        12 months ago

        The known outage may have since resolved Katherine24 

        Are you still facing an issue with the landline? If so what exactly is happening? Do you have a dial tone?

  • Katherine24's avatar
    Katherine24
    Joining in
    12 months ago
    • Phone is wireless. I did plug the base unit into the main socket with no difference. The fibre upgrade into the Hub was cancelled 
    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team
      12 months ago

      Thank you, I am going to pop you a private message so we can take a closer look into this and see what we can arrange. 

      I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.