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Katherine24's avatar
Katherine24
Joining in
2 years ago
Solved

Landline not working,

Landline not working. Spoke to VM who say there is an outage BL66AE. Status says no issues 

 

 

 

  • Ashleigh_C's avatar
    Ashleigh_C
    2 years ago

    Hi there Katherine24 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry that you have faced this issue with your service, I have taken a look but cannot see an outage in the area, did the team advise that they were raising an outage for you at all?

10 Replies

  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    2 years ago

    Hi there Katherine24 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry that you have faced this issue with your service, I have taken a look but cannot see an outage in the area, did the team advise that they were raising an outage for you at all?

    • Katherine24's avatar
      Katherine24
      Joining in
      2 years ago

      I asked, can you please confirm there is an outage. I was told yes and that an update would follow. This was approx 17:00 on 6-02-24

      • Ashleigh_C's avatar
        Ashleigh_C
        Icon for Forum Team rankForum Team
        2 years ago

        The known outage may have since resolved Katherine24 

        Are you still facing an issue with the landline? If so what exactly is happening? Do you have a dial tone?

  • Katherine24's avatar
    Katherine24
    Joining in
    2 years ago
    • Phone is wireless. I did plug the base unit into the main socket with no difference. The fibre upgrade into the Hub was cancelled 
    • Ashleigh_C's avatar
      Ashleigh_C
      Icon for Forum Team rankForum Team
      2 years ago

      Thank you, I am going to pop you a private message so we can take a closer look into this and see what we can arrange. 

      I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.