Hi @2607, Welcome back to our Community Forums! Thank you for your post and I'm sorry that you're having some issues cancelling your appointment through your online account! I'll be more than happy to look into this further for you and see how I can ...

Hi @tonyw2, Thanks for coming back to me via Private Message! Glad to hear that you're happy with the date and time of the appointment! Please let us know how you get on and if you need any further help going forward! Thank you!  

Hi @tonyw2, Thank you for coming back to me via private message and confirming your details. I have now booked you a technician visit for ongoing connection issue – you can check and amend the date and time of your appointment via your online account...

Hi @Reggieanderton, Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you've not had your agreed Bill Credit applied.  I'll be happy to take a further look into this for you and assist further. I'll send you a ...

Hi @ChrisS7, Welcome back to our Community Forums! Thanks for joining us and sorry that your old email has been hacked! I'll do all I can to assist.   I'll send you a Private Message to confirm a few details. Please keep an eye out for an envelope a...