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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 16 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 81 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

How can I stop getting emails on my old account?

I left Virgin sometime around May 2022.  I'd been with them since they bought out NTL in the early 2000sI still had the NTL email address.  I can no longer sign into the virgin account to contact support.However, my old email address is still fully f...

Can't verify my email address

If I follow the activation link when trying to log into my virgin medya account it immediately says that the link has timed out.No matter how many times I try this and resend the link it will not work!

Timb94 by Joining in
  • 3 replies
  • 0 kudos

Resolved! Closed account delivering spam

I have been getting regular spam messages from an NLTWORLD email account which should have closed around 5 years ago to my account, normally I just delete the spam but on Monday the message was threatening and rather distressing saying th...

Bulldog2 by Joining in
  • 3 replies
  • 0 kudos

Delete email address

I haven't been a customer of Virgin Media since 2019 but my email address is still available to use and it has now been hacked. Please can you advise how I can delete this account.

Mavm2019 by Joining in
  • 4 replies
  • 0 kudos

''Profile Device''

I attempted to log into emails via VM website. Took forever; once clicked which address I wanted into, got the above message - profiling device. It was the same when using my mobile phone. I have ntlworld and virginmedia email addresses - same for ea...

AK222 by On our wavelength
  • 5 replies
  • 0 kudos

Not able to access my email

I have a TV/Broadband package with Virgin through which both my wife and I have our own email addresses.  I also have an, which is only used as a login for checking my bill and managing my account.   Around last Tuesday (6 F...

Resolved! Question re moving house - email account concerns

I have over a year left on my current contract. We are trying to buy a house that is subject to probate. So we may end up selling our current house and having to move into temporary accommodation for a number of months till probate is granted. My que...

brockett by On our wavelength
  • 1 replies
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Resolved! e mail orphaned from broadband supplier

I was a virgin user when dial up was the only internet provision. I have been using the email service since then. I do not believe I have received any indication that the service was time limited, when I was moved from dial up to broadband, or more r...