No access to Blueyonder email

[Gavin2023]

I have 2 Blueyonder email adresses. One is working fine, but I cannot send or receive email using the other.  I am locked out of that email account. Virgin helpdesk unable to help and said they would get back within 3 days(!)

Password changed via Virgin helpdesk, but made no difference. When I send email I get message "Cannot send message using server blueyonder.co.uk. The SMTP connection failed."

Thanks

[Paul_DN]

Hi Gavin2023,

Thank you for reaching out to us in our community and welcome, sorry to hear you have been usable to send and receive emails from one of your Email addresses, so I can help I will send you an invite into a private chat, please look out for the white envelope to accept.

Regards

Paul.