For all Virgin Media Mail questions.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 16 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 81 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

outopt.JPG tbirdsave.JPG
ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Re: Deleting ntlworld account

Hello, I have the same issue too that I want to delete an old ntlworld email that is still active, I'm no longer a virgin media customer. Can you help please?

grrg1 by Joining in
  • 1 replies
  • 0 kudos

Access to email

HiAs of yesterday, access to my email was turned off. I called the help line and they said there was nothing they could do. I had a similar issue 2 years ago and the helpline assistant was able to reopen the email. If I had been informed a...

Maxgreen by Tuning in
  • 3 replies
  • 0 kudos

Resolved! Email App password change

Can some one confirm the fiollowing for me please, I am trying to chsnge the password for one email address on outlook on my PC. When I request "Generate New App Password" it takes me to another screen requesting the following:First, we need you to c...

CDH1994 by Tuning in
  • 19 replies
  • 0 kudos

Error code DEF01

I haven't been able to access my account/email for a few days now.  My account details aren't recognised and I constantly get the DEF01 error code.  I have tried using 5 different devices (2 iPhones, a laptop, a PC and an iPad), and 3 different brows...

Resolved! Unable to access Webmail

Hi,I am unable to access my NTLworld email account via webmai. just says the email address or password is incorrect.The email address works fine via outlook.I do not understand why i no longer have webmail access?Thanks

My email account has stopped working

I am a Virgin Media customer. I too have stopped receiving emails. The instructions provided by Virgin Media don't work . 1. I cannot access the page required to set my mail app password.2. I've tried following the instructions  but am not...