fxv300
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Re: PODs are down !!!!
Simple configuration..HUB5 downstairs, 1 cable going to POD upstairs which then feeds directly to a PC via POD 2nd Port. This also supplies the upstairs with a stronger wifi. Same layout for 2nd POD but going to the garage section of the house. Again this too was working and now POD is dead but LAN cable to PC works fine. Not using Netgear router at present and have said that I am using dual SSID to cater for 2.4Ghz and 5Ghz. I asked about dual SSID support when I took on the contract and was assured I could used 2.4 and 5 GHz . Checked cables to PODs and work fine, tested with a laptop via cable. It seems that VM are trying to force optimized network onto their customers. I was promised a total working solution. This by any means is not what I signed up for. Still no one is telling me why this was all working 2 days ago and now 2 PODs are dead!!!!! Yes DHCP address on the cables at the PODs is within 192.168.0.xxxRe: PODs are down !!!!
Thanks for the info......however that does not explain why it was working up to the 5th Aug and then both PODs are now unusable. Both PODs where connected directly via Ethernet and then I bridge a connection from each POD to a PC nearby. All was hunky dory then....I was assured by support that no sw update was done. Support has got an engineer coming out tomorrow as they beleive the PODs are faulty (which I doubt). I hope they don't charge me £25 for coming out on a wasted visit....I did tell them this is not a hardware problem.Re: PODs are down !!!!
No I can't use optimisation as I have many devices which are 2.4Ghz only. This was all working yesterday. I was never informed of any of these restrictions when I took over this new contract. And to top it all I cannot use modem mode on hub5. I do have my own netgear router (wifi 6) which happily supports both 2.4 and 5Ghz. I was using that with the Hub 3 in modem mode. So something must have happened overnight, I did ask the support chap (who was not very confident) but he said no updates. Anyway this is a total shambles. What is this channel optimisation anyway...as long as you deliver the signal to the house why does it matter to VM if you use 2 different frequencies? Or is this a way of saying the hub5 is not up to the job (like the hub3 with all the latency issues). So if this is your support stance why did the support agent not mention this. Wasted my time and his time and is sending me an engineer to fix the problem? Is this the king of service we are to expect from VM ??PODs are down !!!!
PODS stopped working overnight. Yesterday I had 2 PODs (Wifi 6) working and now both are down. PODs were connected via ethernet to HUB5 and then via Ethernet to PC, no issues working fine, they also supplied wifi to the nearby area. Today both stopped...ie the bridge function does not communicate to the PC. I can see POD online. When I connect the cable going to the POD directly to the PC internet works fine but then I have no decent wifi signal for that area. Same for both PODs....support told me to reboot etc but did that and has not helped.....was there any updates overnight for my area (KT3 ) I cannot optimise network as I have many 2.4Ghz devices Any help welcomeRe: Hub 5 - can no longer name my devices?
Hub5 renaming still does not work...also tried to block an ip adress (internal..192.168.0.xx ) and still works....oh dear so many bugs. Cannot use mobile App as I need 2.4Ghz network...App won't let you in unless you enable Channel Optimization c'mon fix this !!!! s/w version LG-RDK_7.6.20-2306.5Re: Worthwhile to Pursue An Engineer/Technician Visit?
Hub3 suffers greatly from latency problems because the cpu in the hub3 cannot cope. To resolve that about 5 years or so ago I had to go to modem mode and buy my own router…was fine with that solution. Check my posts from that era. Hopefully hub5 does not have similar issues, only had hub 5 for a month…we’ll see I guess.
