Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
I was yesterday renaming my folders within my VM email inbox in Outlook and could see they had been successfully renamed, but on opening Outlook today my emails have simply vanished as the folder is now reporting no items in folder, which is clearly ...
my email has been locked. I tried to change the password but I had to change my login address first. When I tried to validate the email change via the link in the email it said that the link had expired and I must try again even though I clicked the ...
I can send emails from my iphone (blueyonder.co.uk email address) as long as I'm using my home wifi.However, as soon as I leave the house, I get an SMTP server authentication problem (password incorrect error), using 4G/5G or other wifi.Since I'm not...
When I click on reply button to reply to an email I get the attached (see picture) which just spins forever. Why?
I have tried to access my emails this morning and received the following Your Virgin Media Mail account is currently unavailableI have followed the instructions to change my email to a non ntlworld one and get an email to the new one to verify but th...
I've had an email this morning (which I haven't opened) from the above with the subject: info@consumer.net - total change to your bill. For one thing, I don't know why this email has come to my email address as they all go to my husband's address, f...
Before I start I'm going to state that any and all opinions in here are my own and do not represent the opinions of either Virgin Media, OR any other company that I work for.I have an office 365 subscription and Outlook on my MacBook is now the New O...
I need to set up a password for Outlook to be able to use my VM mail account. When I log in to my VM account I should find this option under Account Settings, but it isn't there.Has anyone seen this problem?Thanks.
Which now means that Outlook Express cannot receive emails
It appears that the ntlworld.com domain name is being blocked by Trend Micro, meaning it is impossible to send email to the uk NHS (example@nhs.net). Trend Micro returns the error :host prefilter.emailsecurity.trendmicro.eu [150.70.226.147] SMTP e...
