Manj75
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Hidden email folders that do not appear in VM webmail client nor Outlook but does in Email app on mobile
I have been having issues with VM emails ever since the crash in June 2023 and recently found some resolution with email folders reported on a separate post https://community.virginmedia.com/t5/Email/email-folders/m-p/5378428#M264233. However, the last problem I can't solve is that my email account seems to have folders that are not visible on the VM webmail client nor on Outlook, but on Email app in Samsung phone I can see the folders greyed out. For example and see with screenshots provided: There is a folder 'BYOD Work (TEMP) folder' greyed out shown on Email app on phone If I were to go to VM webmail client in browser I do not see this folder If I proceed to create a folder in VM webmail client with the identical name it creates the folder with the name and a 1 added to it, i.e. 'BYOD Work (TEMP) 1', which means there is already a folder in existence hence whey 1 was added to the newly created one. I have many of these they of folders and want to know how I can resolve these so they show up and I can delete them. They only show up on the mobile Email app but are greyed out and I cannot select to manage. Seems the IMAP folders are more messed up since the VM crash - any insightful people who can help will be greatly appreciated, thanks.Re: VM email in Outlook has vanished
I have managed to resolve most the problems with my email folders - the issue was more involved and the suggested answer was of no help. Instead I found the solution at the linked post below, basically it is due to the email crash since June 2023 and it messed up the folder permission which needed to be restored and done by creating a folder with the folder with an issue - it can then be deleted. https://community.virginmedia.com/t5/Email/email-folders/m-p/5378428#M264233 Kudo to the insightful person who provided the solution in the other post.VM email in Outlook has vanished
I was yesterday renaming my folders within my VM email inbox in Outlook and could see they had been successfully renamed, but on opening Outlook today my emails have simply vanished as the folder is now reporting no items in folder, which is clearly not correct as I had many emails in the folders. I have already done a search in all mailboxes for an email I expect to be in there and no luck. Has anyone else experience this issue? I have already checked on the VM web mail client and it is the same there too, something bizarre has gone wrong and not sure if this is due to an issue at VM mail side. My mailbox is setup for IMAP and as I said after making the folder rename changes it all looked good in Outlook, so assumed it should have synced to VM mail servers. Specific change was: Inbox --> ADS renamed to Inbox --> 1. ADS What I found today was the following: Inbox --> 1. ADS Inbox --> ADS I got the old folder and the renamed folder both are now empty - what could have happend. I have also scanned the .ost file and carried out a repair where flagged, but this did not fix the issue. Please, if anyone can help it would be greatly appreciated.
