Manj75
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Hidden email folders that do not appear in VM webmail client nor Outlook but does in Email app on mobile
I have been having issues with VM emails ever since the crash in June 2023 and recently found some resolution with email folders reported on a separate post https://community.virginmedia.com/t5/Email/email-folders/m-p/5378428#M264233. However, the last problem I can't solve is that my email account seems to have folders that are not visible on the VM webmail client nor on Outlook, but on Email app in Samsung phone I can see the folders greyed out. For example and see with screenshots provided: There is a folder 'BYOD Work (TEMP) folder' greyed out shown on Email app on phone If I were to go to VM webmail client in browser I do not see this folder If I proceed to create a folder in VM webmail client with the identical name it creates the folder with the name and a 1 added to it, i.e. 'BYOD Work (TEMP) 1', which means there is already a folder in existence hence whey 1 was added to the newly created one. I have many of these they of folders and want to know how I can resolve these so they show up and I can delete them. They only show up on the mobile Email app but are greyed out and I cannot select to manage. Seems the IMAP folders are more messed up since the VM crash - any insightful people who can help will be greatly appreciated, thanks.
