No option for mail app password management

[jbw10101]

I need to set up a password for Outlook to be able to use my VM mail account.  When I log in to my VM account I should find this option under Account Settings, but it isn't there.

Has anyone seen this problem?

Thanks. 

[用心棒]

FYI: look under Account Settings > Account Details, scroll down to Manage, as highlighted in following image, and then Generate new App password

-- 
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks

[jbw10101]

Hi, thanks for the response.  However, that option is not displayed when I navigate to Account Details.  

[用心棒]

Whilst signed into My Virgin Media go to https://mail.virginmedia.com/appsuite/? Does webmail show your email account?

[jbw10101]

If I go to that link I get an error telling me that my VM mail account is unavailable.  

[用心棒]

The forum team are best placed to help further and issue has been flagged to them; be aware it can take them a few hours / days to respond.

[Daniel_Et]

Hi @jbw10101 👋 Thank you for your posts and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're having 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Thank you for your support @用心棒 👍

Regards,
Daniel