on 31-05-2024 08:27
I need to set up a password for Outlook to be able to use my VM mail account. When I log in to my VM account I should find this option under Account Settings, but it isn't there.
Has anyone seen this problem?
Thanks.
on 31-05-2024 13:51
FYI: look under Account Settings > Account Details, scroll down to Manage, as highlighted in following image, and then Generate new App password
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on 31-05-2024 17:32
Hi, thanks for the response. However, that option is not displayed when I navigate to Account Details.
on 31-05-2024 18:18
Whilst signed into My Virgin Media go to https://mail.virginmedia.com/appsuite/? Does webmail show your email account?
on 01-06-2024 10:41
If I go to that link I get an error telling me that my VM mail account is unavailable.
on 01-06-2024 15:54
The forum team are best placed to help further and issue has been flagged to them; be aware it can take them a few hours / days to respond.
on 01-06-2024 16:58
Hi @jbw10101 👋 Thank you for your posts and welcome to the Virgin Media Community 😀
We're sorry to hear about the problem you're having 😔
In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Thank you for your support @用心棒 👍
Regards,
Daniel