Forum Discussion

wishi's avatar
wishi
Superfast
2 years ago
Solved

Blueyonder email fault

Hi

Is there a fault with blueyonder email? I'm getting this message:

Login to server imap.virginmedia.com with username *******@blueyonder.co.uk failed.

I type in my password, but it's not accepting it, and I know it's correct.

I did a quick status check for area (BS16) and there are some issues with our telly broadband connections.

Thank you

 

blueyonder email
IMAP error
  • 用心棒's avatar
    用心棒
    2 years ago
    wishi wrote:

    So, further to my last post, what does he have to do to get my email back, just ring up?
    ⋮

    He could either:

    • phone and request recover of the email account
    • create an account here and post a request to recover the email account; do not post any personal information until requested to do so by the forum team via private message

      NB be aware account recover may not always be possible

    FWIW the latter option is likely to be easier than dealing with the call centre.

    -- 
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9 Replies

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 years ago

    Hi wishi, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    I'm sorry to hear you're having an issue with accessing your mail via a client or app. 

    We do have a new multifactor authentication system so you need to ensure you're using a newly generated app password to access your mails. 

    Can you confirm if you've already done this? If not, pop back and let us know and we can support you further. 

    It's also worth ensuring that you have the settings set up to match these. 

    Keep us posted on how you get on.

    Thanks,

    • wishi's avatar
      wishi
      Superfast
      2 years ago

      Hi

      I found out what the problem is and it's my hubby's fault 🙄 He had to speak to customer services on Monday to renegotiate our TV package to bring down the cost and decided he didn't want his blueyonder account any more as he doesn't use it, so he deleted it, and didn't realise it would also delete mine! 😒 I went on X yesterday to ask and they couldn't find my blueyonder email associated with our account. They said that's what he'd done, the dafty.

      Anyway, all that aside, I've been using Mozilla Thunderbird (the new version of Outlook doesn't like blueyonder, it doesn't recognise it as a valid email) and now and then it wouldn't connect to the server, timing out. I was thinking of chucking Thunderbird, anyway, as I don't like it. It had never asked for a password before, but that's obviously because it couldn't get onto the server!

       

       

      • Vikki_M's avatar
        Vikki_M
        Icon for Forum Team rankForum Team
        2 years ago

        Hi wishi

        Thank you for your response.

        We appreciate you letting us know you've found the cause of the issue.

        If you have any further questions, please pop back to us and we'd be happy to help :). 

  • wishi's avatar
    wishi
    Superfast
    2 years ago

    So, further to my last post, what does he have to do to get my email back, just ring up?

    TY

    • 用心棒's avatar
      用心棒
      Very Insightful Person
      2 years ago
      wishi wrote:

      So, further to my last post, what does he have to do to get my email back, just ring up?
      ⋮

      He could either:

      • phone and request recover of the email account
      • create an account here and post a request to recover the email account; do not post any personal information until requested to do so by the forum team via private message

        NB be aware account recover may not always be possible

      FWIW the latter option is likely to be easier than dealing with the call centre.

      -- 
      I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
      Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks

      • wishi's avatar
        wishi
        Superfast
        2 years ago

        Ah, OK, he hates talking to the call centre! 😂

        He doesn't use the forum, though; is it OK if I send a private message or does he have to do it? He's the account holder, I'm not, you see

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team
      2 years ago

      Thanks for coming back to us wishi.

      For E-Mail matters we would need to discuss this directly with the account holder.

      As previously advised, the account holder is welcome to contact us via their own account on our Forums or via our call centre on 0345 454 1111 / 150 from a Virgin Media landline.

      Thanks,

      David_Bn