Password reset won’t work

[Beverick]

my email has been locked. I tried to change the password but I had to change my login address first. When I tried to validate the email change via the link in the email it said that the link had expired and I must try again even though I clicked the link within seconds of the email arriving. The message says I should reset the email again but, when I try, I just get a message saying I must validate the change using the original link.

Hiw do I break out of this loop?

[rayhy]

I wonder if this has any connection with the next board, where a few people are getting a screen saying email cannot be accessed.  What little i have heard from Virgin points to a problem with password verification, and I do not understand how that works

[用心棒]

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@Beverick wrote:

my email has been locked. I tried to change the password but I had to change my login address first. When I tried to validate the email change via the link in the email it said that the link had expired and I must try again even though I clicked the link within seconds of the email arriving. The message says I should reset the email again but, when I try, I just get a message saying I must validate the change using the original link.

Hiw do I break out of this loop?

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A workaround for this issue is to:

1. submit a different Sign in Email Address
   For example, test@example.com — in this case there is no server running for the message to be delivered to, i.e. mail delivery fails and is returned to sender.
2. resubmit the original Sign in Email Address and this time keep the page open until you receive the verification link email

Are you using a sub-address as your new Sign in Email Address, i.e. john.smith+sub_address@ gmail.com? if so then try without.

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[Carley_S]

Hi @Beverick 

Welcome back to the community forums 

Sorry to hear of your login concerns. Has the advise and steps kindly provided by 用心棒 allowed you access back into your account and email?