Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
Hi, the post below came via email while we were away on holiday. Since coming back I've found that we can no longer access our main email accounts that we use. The only one it recognises is the Virgin Media account email (this one) which I don't re...
During outage last month I changed password and cannot access Webmail or Account with any password despite having cleared and reset browsers. Can receive and send mail but cannot get to folders. Tried 'forgot password' link, wouldn't let me save a ne...
Despite doing quite a lot of reading, I can no longer get my blueyonder emails to work in Outlook (Office365), and on my personal devices, iPhone and iPad (both with latest IOS).I have tried the virginmeia.com suffix and the blueyonder.co.uk, neither...
My wife's email stopped working about 6 days ago, A ticket was raised and someone called this evening and the problem was fixed (Hurray)Problem now is she cannot change the virgin media login password set up by the help team to a more secure one only...
HiSince 5th Aug, the body of my ntlworld.com emails aren't coming through on my samsung s20 phone. However, they are ok on my PC. My gmail account emails are coming through on my mobile okay.I've noticed today that no ntlworld emails are coming throu...
I have about 20 folders I use for personal and business related matters.Some have been restored and some are empty. I rely on my historical emails for VAT claim proof.Have reset my password etc.What else can I do ?
I've been having what sounds like a very similar problem. Email has stopped syncing on the Gmail app on my android phone.I deleted the account and re-added, and this then synced any new messages.However, it then stopped syncing again.I've now removed...
During the email outage a couple of weeks ago, I was getting problems receiving emails on my laptop then my phone. When it was all OK, I started getting emails on my laptop again but nothing is coming through to my phone now, although I can send em...
I cancelled my account with Virgin around 2 1/2 years ago but my old email account still appears to be active (I still receive emails on it). Understand it should have been closed down after 90 days. How do I go about getting it closed down?
my webmail inbox refuses to show any incoming email. I have been changing some of the names, and using my new virginmedia address now, which shows an error and an empty inbox. The error message is: "The entered credential or authentication informat...
