Email
For all Virgin Media Mail questions.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

smtp2go_namesco_spf_dkim_3
ravenstar68 by Very Insightful Person
  • 31954 Views
  • 0 replies
  • 15 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 51965 Views
  • 0 replies
  • 80 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

outopt.JPG tbirdsave.JPG
ravenstar68 by Very Insightful Person
  • 34318 Views
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 44601 Views
  • 8 replies
  • 7 kudos

Thunderbird Email send failure I phone

HiMy I phone cannot send E mails via Thunderbird "cannot send mail, username or password incorrect"Can receive mail on phone and can send and receive mail on PC.Any help please, need mail on phone as PC is ancient!ThanksPaul

paul243 by On our wavelength
  • 133 Views
  • 1 replies
  • 0 kudos

Resolved! Change IMAP password for Ntlworld email

Hi,I would like to change the password for my ntlworld email to improve security. I went ahead and changed the password for my virgin media login and this has successfully updated the password to log in to my email online. However the old password is...

Secondary account can not change password

I have a secondary account and I can not login into via the web, I have access thru a app.  When I click forgotten password it says my email address does not exist.  Can anyone help as I need access thru the web.

pshill17 by Joining in
  • 193 Views
  • 4 replies
  • 0 kudos

Left Virgin Media but email accounts still active and now being hacked

I left Virgin Media almost a year ago, but all the NTLWORLD.com and VIRGINMEDIA.com email addresses are still active.  Further, the NTLWORLD account is still accessible and appears to have been hacked as I'm receiving some nasty spam emails.How do i ...

paulo8 by Joining in
  • 289 Views
  • 4 replies
  • 0 kudos

Virgin.net email account closed unexpectedly

I've seen some similar posts on here relating to the closure of virgin.net email accounts.  Like others I have had this account for around 20 years, although for a long time not had any current products via virgin, my mobile phone was transferred to ...

Cannot send emails

I see this seems from historical postings a not uncommon problem , but cannot see a resolution. I can receive emails via Outlook fine but as from 2 days ago I cannot send emails from Outlook while linked to virgin media. Although I have no problem se...

PeterFB by Tuning in
  • 307 Views
  • 2 replies
  • 0 kudos

Deleted secondary email!

Could someone help please!   I have deleted my secondary email account [MOD EDIT: PERSONAL INFORMATION REMOVED]@ntlworld.com, by mistake. Checking on the validator link the account is still valid and deliverable.  Also I have tried on the manage othe...

Lynnm70 by Joining in
  • 180 Views
  • 2 replies
  • 0 kudos

Tech support for the elderly

I wanted to ask if Virgin Media as a dedicated team to help the elderly troubleshoot problems. I have a friend in her late 70s who can't access her email. She has an ntlworld address. Her husband (in his 80s) has spent hours on the phone and said the...