Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
Hi my ntlworld account was hacked yesterday and have email demanding $400 in Bitcoin. How can I change password please? I'm using Outlook to use email
Hi, I have an old virginmedia email address that's been hacked, they've gained access to my address book and emailed people in that. I've had requests for money. Can the email address be removed please?
I no longer have access to my virgin.net email - I can get to the screen that allows me to update my password but when I do I get a message telling me that the new password cannot be used and to try again. If I try again exactly the same thing happen...
Hi allIm new to forum and hoping someone can help. my virgin.net email has been hacked and I would like it shut down. It is over 10 yrs old and virgin have said they can’t find any record of my account so can’t help. I was able to sign in to VM accou...
I can’t access my ntlworld email and the password appears to have been changed on it and on imap. How do I retrieve my ntlworld account?
I've looked at several threads on similar issues to this. We've not been able to access an ntlworld.com address on Outlook for several years. It's not something we've worried about too much, but now we need to download an archive of them ahead of swi...
I received an email from Virgin Media saying malicious activity had been detected and to change my account password and run a virus scan.I've run a virus scan, no issues, and now changed my account password twice. But still cannot access webmail, re...
Getting multiple mails from this domain. Come back after deletion, more than once. Blocking the domain name in Outlook has had no effect.Anything you can do from your end to get these spammers blacklisted?
Please help I am pulling my hair out !!! I have an iPhone XR & an iPad (+ dell laptop). Last month I suddenly lost access to my ntlworld emails on all the above. I reset my password on & successfully regained access on my laptop & also via the websit...
Hi, my very old NTL World account recently got hacked and I’ve been sent threatening messages from the hacker.Despite it being one of two primary email addresses I use, I think I need to delete the account to prevent further fraud. Can anyone help me...
