Broadband

On 1 Gig package but only get 70 mbps download speed.

Hey all,As the title says, a few months ago I upgraded my package to Gig1 Volt speed boost, but everytime I download a large file, or a game from Steam, I max out at 70 mbps. I've done various online speed tests which state my speeds are around 1 gig...

Changing log in email address is impossible

HiVirgin media tells me that I need to change log in email address in order to receive a new app password.When I try to edit the address it goes back to the screen informing me that I need to change it, and so on and so on.....I can see that other pe...

Email from VM saying email account deactivated - is this a SCAM

My mother of 93 has had 12 emails overnight saying her VM email is being deactivated. Is this a scam?Anybody else had same.I'm registered on her account, but before I ring VM, thought I would check, to me it sounds like a scam.She is still receiving ...

No Installation after more than a month!

Hi all,I'm just having a terrible customer service and I'm thinking to even escalate this thing to ofcom.After requesting the moving home process to my new flat in London, VM was supposed to schedule an appointment to install the service.The engineer...

Login email change-no verification email received.

Currently trying to generate app passwords to enable iPad & iPhone email applications.Summited an email change as requested but verification link has expiredSubmitted the change again but no email verification received to continue the process.Please ...

Unable to login to router and connect app won't connect

I am having the same problem with my new Hub 4. The app doesn’t recognise my hub and I cannot login to the router settings on the usual 192.168.0.1 address. I get the landing page to put the password in and then a blank screen. I have tried via a mob...

Outlook will no longer connect to IMAP

For some reason, my Outlook in Windows 10 will no longer connect to the VM IMAP server. It keeps saying username or password incorrect. However, the same username and password work fine on Webmail, on my Android phone and my Kindle tablet and I've ma...

Outlook e-mail error (0x800CCC1A) :

Was working fine until yesterday but now getting the following error message when I try to send an email from Outlook using my virginmedia.com account Task 'Bernard - Sending' reported error (0x800CCC1A) : 'Your server does not support the connection...

WiFi Pods

Hi I’m looking to order pods. I’ve done the scan on the connect app for each room and it’s telling me I should get one as I’m getting under 30 in 4 rooms of the house but only takes me to the website and then back to the app. How do I actually order ...

Broadband drops out daily

Hi all. Trying to get the ball rolling on solving this issue. For several weeks now, our broadband drops out at least once a day at random times. Turning the Hub5 on and off again usually solves the problem as long as it’s powered off for more than a...

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