Madpug3
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Unable to login to router and connect app won't connect
I am having the same problem with my new Hub 4. The app doesn’t recognise my hub and I cannot login to the router settings on the usual 192.168.0.1 address. I get the landing page to put the password in and then a blank screen. I have tried via a mobile browser and via a wired connection on a windows laptop. This is causing me issues configuring my devices. I also require another WiFi pod for the kitchen (this should be included in my Volt benefits) as signal often drops out there and my Apple HomePod keeps losing network signal. Please can someone at Virgin Media contact me? Also before asking me to I have already reset my hub multiple times over the past few months to no avail. Thanks.Re: Can’t access hub 4 settings or vm connect app
I’ve been having the same issue. My new hub 4 is a vast improvement speed wise when it connects to the hub but the WiFi pods keep dropping out so the rooms further away no longer get signal. It says it can’t find my router in the VM connect app and it won’t let me login to the router page (192.168.0.1). I put the settings password in then I get a blank page. I’ve also tried plugging my laptop in via Ethernet cable to get to the settings and this didn’t work. I’m hoping it will settle down and fix itself. I’ll leave it for a few more days and see.
