Forum Discussion

Madpug3's avatar
Madpug3
Joining in
9 months ago

Unable to login to router and connect app won't connect

I am having the same problem with my new Hub 4. The app doesn’t recognise my hub and I cannot login to the router settings on the usual 192.168.0.1 address. I get the landing page to put the password in and then a blank screen. I have tried via a mobile browser and via a wired connection on a windows laptop. This is causing me issues configuring my devices. 

I also require another WiFi pod for the kitchen (this should be included in my Volt benefits) as signal often drops out there and my Apple HomePod keeps losing network signal. 

Please can someone at Virgin Media contact me? Also before asking me to I have already reset my hub multiple times over the past few months to no avail. Thanks.

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    9 months ago

    Hello Madpug3.

    Thanks for your post and welcome back to our community.

    Sorry to hear about the issues you are having access the Hubs settings.

    You've also mentioned you require an 2nd Pod to be sent out. 

    I will be able to take a look at both of these for you.

    If you don't mind, I will need to send you a private message to pass security. 
    If you can check the logo top right of your screen that would be great. 
    Regards     
    Gareth_L