Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.
My Tivo box keeps rebooting. I have tried switching everything off and on with no success. I have a technician coming to relocate the box anyway in 3 weeks (earliest appointment available). Will he be able to replace the box while he is here if he ca...
Eurosport is showing “There is a problem with the signal on Eurosp 1 HD”. I followed the guidance to power the box off for 10 minutes yesterday and that appeared to work however today it’s saying the same thing again. 10 minute shutdown didn’t work t...
I need a replacement remote for my V6 box. its just not working, tried everything. I dont seem to be able to find anywhere to order a new one
Hi All,We’ve always had the TV bundle but barely ever really used it. Today we turned it on after a long time because we got an upgrade. Unfortunately however the TV is not finding any channels and is giving an S101 error code. I've disconnected and ...
Hi I have 3 v6 boxes, but one of them now doesn’t get used anymore & am looking to return it. I understand I can return it via online form where a box gets sent to my address etc. My query is if I return it will the cost of the box monthly fee be ded...
I pay for sky sports HD channels, yet when the red button option is available the quality of the football games on there is not even standard definition, never mind high definition. Why is this the case?
OK, Seen a few posts regarding this over a period of time, but no real fix.Have 2 x V6 box's. one is OK the other has this problem. Its been fine for 3+ years then started doing this 4-5 months back - no change in other hardware.Symptom - when try...
Since VM ceased 2G and switched to 5G, my TV has started pixelating.Tried: Several Cable checks and rebooting. No improvement.
Hi my lounge v6 box has just gone onto the green screen saying it’s detected a serious fault and to leave it for 3 hours I went through my app which says it’s detected an issue with my box but doesn’t tell me what to do next. so what do I need to do ...
We have recently been having issues whereby we have no picture, only sound when using our virgin box. Our firestick works though. At first we thought it was the cable, changed that, then changed our TV as we read issues about the black screen of deat...
