on 09-04-2023 11:53
Hi I have 3 v6 boxes, but one of them now doesn’t get used anymore & am looking to return it. I understand I can return it via online form where a box gets sent to my address etc. My query is if I return it will the cost of the box monthly fee be deducted from my bill? I have been a customer for 25 years so my current bill includes discount etc. If there is no reduction in my bill I may as well keep the box until my contract runs out, but thought easier to post on here than ring up. Thanks for any assistance.
on 09-04-2023 12:32
In general, if your account includes any element of promotional discount, that is tied to a minimum term - and therefore changing any element of your contract requires you to re-contract with whatever offers are available at the time.
You can't negotiate a new deal via this forum, so only a call to CS would get you a certain answer.
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on 11-04-2023 14:10
Hi snooperoon, thanks for the message and welcome back to the forums.
I understand return the box and get a new deal.
Can you contact the customer relations team on 0345 454 1111, options 1, 4 and 4.
Kind regards, Chris.