snooperoon
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Joined 14 years ago
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Don’t want to update v6 to 360
Hi can anyone stop the 5 day auto update please? As I would like to keep V6 box as it is for time being. Got a 360 remote today after receiving the email & thought it was mandatory to do it. I realise now it isn’t & just found out if you don’t do it manually it automatically does it in 5 days. I don’t want to do it as got loads of recordings I want to watch but can’t currently watch em & a bit disappointed in the 360 negative picture quality reviews I have seen too. Anyone from the forum feel free to PM me if you can help thanks & been a customer for 30 years to.138Views0likes3CommentsAwaiting retentions call
Hi I gave my 30 days notice end of July & have done this for a few years to get a better deal & always had a call back within a week or so from your retentions staff who can give the best deals & have always got an acceptable offer, which has been taken up. I am currently due to leave on August 29th. Not had any contact from anyone yet, which is strange, could you facilitate this please, as always had a great result when posting any issues on here previously. This household has been a customer for 30 years & spent about £50k with you, which is a lot of money tbh. It was in my dad’s name up until he sadly passed away 18 months ago, so I took it over as lived here too & paid the bill anyway. I am quite angry & disappointed tbh as it seems that amount of time & expenditure & being a loyal paying customer doesn’t count for much. Until we saw Martin Lewis show about retentions we just keep on paying & paying top whack for the service for years. Please help with this my account number with you is [REMOVED] & my mobile is on it. If you need to PM me regarding this feel free. Thanks in anticipation of your assistance in getting this rectified.111Views0likes7CommentsTv on the go not working since account changed over to me
Hi I took over my dad’s account in November, as he sadly passed away in October. I got to keep existing email address & password & tried the virgin on the go app which allows me to login but I can’t watch anything for some reason. It comes up shared account when I have logged in too?? I Created me as a user but still nothing works. I recently went away & took my iPad to watch live football on & this is when I found out out it won’t work. It was fine when dad was here & before account switched to me. I assume it’s something your end as I can’t do much more my side. Thanks503Views0likes3Comments